christopherktom's profile

Mon, Oct 9, 2017 10:00 AM

Unable to configure Service

I got a new phone a few days ago, got everything setup but it took the phone many hours and rebooting before it would successfully configure services. When it finally did, my internet connection was spotty at best. A few minutes ago I read an article on your site on verifying connection and the last step was to reset the connection to my phone with ##72786#.. After this step completed, I again find that the phone refuses to Configure Services. If this isn't resolved soon I'm gonna return the phone.

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Responses

Boost Care

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1.6K Messages

4 y ago

Hey there, christopherktom! Sorry for the late reply, and please accept our apologies for the issues you've had with the Internet service.

 

To further work this out, please send us a private message including your mobile number, your 4-digit PIN, and your home address. Through your home address, we will check if there's any network issue affecting the Internet in the surroundings.

 

Looking forward to your reply!

 

RB-1991 (Robert)

Boost Care

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2.2K Messages

3 y ago

Mind sending us a private message with the details? @Shen

2 Messages

3 y ago

I have just gotten my Galaxy J3 Emerge and it will not "complete configuration" instead displaying a "Please contact your service provider to configure your device for service. Session aborted (7)"
Needless to say, confusing and extremely inconvenient. I cannot get talk, text, OR data to work as it is at the moment and I can find neither explanation, nor solution. pls help.

Boost Care

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2.2K Messages

3 y ago

We are so sorry that happened, @Shen. Do you already have a Boost Mobile account? If so, Did you switch your account over the new phone?

2 Messages

3 y ago

New phone, new account. First time customer alert! !P

1 Message

3 y ago

Help. Unable to activate my phone. Literally bought it about an hour ago and it won't let me activate it at all.

Boost Care

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2.2K Messages

3 y ago

Hi there, Kingboo495! So sorry to hear about this experience. We want to help! Which device are you activating? Are you transferring your line from other carrier, or are you activating a new phone number? What does it say when you try to activate the phone? Please, send us the details in a private message. To send a Private Message, click my username or picture, then click "send this user a private message". ~AmyM25

Boost Care

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1.7K Messages

3 y ago

Hey there, @cokercola710! Thanks for contacting us. Just to confirm, what kind of issues are you experiencing? 

4 Messages

3 y ago

So a couple of days ago i activated my phone and registered my new account and so far i'm able to make calls and text but i'm unable to use my data. 

Boost Care

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1.7K Messages

3 y ago

Oh, I see, @cokercola710 Could you please provide us with your phone's brand and model? Do you receive any specific error when trying to use your data? Please let us know your nearest cross street address and zip code as well. 

4 Messages

3 y ago

It's a Coolpad ILLUMINA, and it just says trying to configure and then never configures. I'm on Cave creek and Sweetwater, 85022

4 Messages

3 y ago

Hey there i'm having some of the same issuses with configuring my service. Let me know if anyone can help.

Boost Care

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1.2K Messages

3 y ago

Morning! Thank you for the information. You can check the phone eligibility in this link: https://activate.boostmobile.com/bring-your-phone

 

  If you have any other question or concern, just let us know.

Boost Care

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1.2K Messages

3 y ago

We're sorry, what do you mean by " I can't utilize my information"? Please clarify your concern. 

7 Messages

3 y ago

So several days prior I enacted my telephone and enrolled my new record thus far i'm ready to make calls and content yet I can't utilize my information.