bug1996's profile

Mon, Aug 3, 2020 5:00 PM

Samsung S8 not able to receive/make calls or texts

My phone had an update over the weekend and since then I have not been able to make or receive calls or texts.  I have done all the cache clearing, starting and restarting with no luck.  Any thoughts?  I need my phone to work from home and log into a secure VPN so I am desperate.

Boost Care

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3.2K Messages

1 y ago

Hi, @u0999. Thanks for stopping by. Did you ask Samsung if they're able to downgrade the software version to the previous one? 

62 Messages

1 y ago

 They told me to go to a store which I cannot do right now due to my location. 

3.6K Messages

1 y ago

Hello. Thank you for bringing this up to our attention. We sincerely apologize for the difficulties you're experiencing. Would you please be so kind to send us a Private Message, so we can review the account? 

 

~JoyP

40 Messages

1 y ago

yup, ridiculous! nobody want's to take the blame either! boost or samsung

40 Messages

1 y ago

same here 2 i phones work fine! samsung S-8 nightmare android issue! all 3 phones on boost!

33 Messages

1 y ago

Joy,
Has boost reached out to Samsung? You guys can carrier lock phones to the Boost network, so I would assume someone in the Boost organization could get in touch with Samsung easier than users can. Right?

3.6K Messages

1 y ago

Yes, we understand, and apologize for the inconvenience. We'd like to review the account. Please, send us a private message, so we can further assist you.

 

~JoyP.

3.6K Messages

1 y ago

Hey there @desi1968 We sincerely apologize for the difficulties you're experiencing. Would you please be so kind to send us a Private Message, so we can further assist you? 

 

To send a Private Message you can go to your profile and click on the icon with an envelope. Then you enter the username of the person you want to send a message to and the subject. Or you can go to the user profile by clicking on the username and click on "Send this user a Private Message".

 

~JoyP.

 

62 Messages

1 y ago

I already sent private messages to 2 other agents. 

4 Messages

1 y ago

I'm having this exact same issue. Sick of this. Give me a refund, Boost.

Boost Care

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1.9K Messages

1 y ago

Sorry to hear that, mattparish. We received your private message. We'll continue to assist you in private. 

Boost Care

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2.1K Messages

1 y ago

Hello, @MORAGAMI. We're sorry for the inconvenience. Please send us a private message to further assist you. We'll be waiting for your response. Remember, we're here to help. -Kira_M. 

11 Messages

1 y ago

2 weeks later STILL NO FIX. STILL NO COMPENSATION. We have a family member in the hospital right now, and this unreliable phone has cost us precious time WE WILL NEVER GET BACK. .

 

"Sorry to hear that. We received your private message. We'll continue to assist you in private."

 

That's all you get from Boost mobile... SORRY AND A SHRUG!

9 Messages

1 y ago

@MORAGAMI I'm so sorry about the family member in the hospital. We're having a similar situation with my mom being the one in the hospital and if I had my husband's phone instead, I would not be getting all the information necessary. His is the S8 that is having problems. I'm thankful to have my much cheaper LG that has not been experiencing any difficulties.  

11 Messages

1 y ago

It SOOOO annoying, you keep telling THOUSANDS of customers to DM you, just to have us enter ##72786#?  Over and over? That's the fix, to just constantly lose texts and not receive vital messages... but that's OK, just type ##72786# and pow, NOTHING WILL BE FIXED.  BOOST won't give credits for this, and my wife has MISSED OVER 30 messages this month!!!!!  It may be worth it to just switch to another carrier, if only BOOST's garbage phones would unlock.   A VERY ANGRY BOOST CUSTOMER!!!!!!!!!  AUUUUGHHHHHHHH!