bug1996's profile

Mon, Aug 3, 2020 5:00 PM

Samsung S8 not able to receive/make calls or texts

My phone had an update over the weekend and since then I have not been able to make or receive calls or texts.  I have done all the cache clearing, starting and restarting with no luck.  Any thoughts?  I need my phone to work from home and log into a secure VPN so I am desperate.

46 Messages

1 y ago

Save apologies, I've received enough apologies to last a lifetime, I just want issue fixed, haven't even paid for this paperweight yet!

2.2K Messages

1 y ago

Sorry to hear about this, ijp3655. It is an issue with a recent software update that affected most Samsung Galaxy models. An upcoming software release will address this permanently. -

Boost Care

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2.2K Messages

1 y ago

Hi! Thank you for reaching out to us. We sincerely apologize for the difficulties you're experiencing. We'll do our best to resolve this in a timely manner. Would you please be so kind to send us a Private Message, so we can further assist you? ~AmyM25

10 Messages

1 y ago

Add me to the growing list of users with a useless phone.  Been doing the ##72786# thing.  Did the settings thing (Connections->Mobile Networks->Network Mode->LTE/CDMA).  Problem still continues.

 

Anyone from Boost care to help me with this phone that I paid a lot of money for that is now only useful on wifi?

10 Messages

1 y ago

Thanks Dynamomaximo.  Downloading 9/1/2020 update now.  Hopefully it helps.

Boost Care

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2.3K Messages

1 y ago

Hello, AStack75. We apologize for this experience. We have received your private message, we'll continue to assist you there. 

17 Messages

1 y ago

If you go into settings of your phone and click system updates you can search for any new updates and it'll download and install them. My phone hasn't had to be reset in 2 days now, so this may work. Oooooor you can keep messaging these incompetent agents who don't even know enough to say what i just said, and will just force feed you 72786 and ********* excuses. *********

17 Messages

1 y ago

So i was messaging Nosh there, and when i asked him to clarify for me that they won't unlock the phone, i can't return the phone, I'm expected to pay for a device and service that doesn't work and if i don't it will annihilate my credit, he just quit responding.

10 Messages

1 y ago

AmyM25 - Private Message has been sent to you.

62 Messages

1 y ago

downloaded update yesterday, hopefully it holds. so far (fingers crossed) did not have to reset the phone. 

16 Messages

1 y ago

I have the same phone and had the same problem at the end of August/beginning of September. Got a credit on my bill because I couldn't call/text with my phone for approx. 10 days. I call back at the end of those 10 days because the service still wasn't working correctly. We do an update, and I can then call and send texts, but now I have to turn off wifi to receive MMS texts or messages in group texts. Have called 5 TIMES this month and each time I get a different person with a different excuse: It's the tower being worked on - call back in 5 days; it's your data plan (which has never run out before this month and is due to the fact that I HAVE TO SWITCH WIFI OFF TO GET MY GD TEXTS) ; it's your device (connected me to Samsung, who remotely took over my phone for 45 minutes and tried everything before saying it was the service, which I figured anyway); now it's the tower again. This is such bull****. I have been a Boost customer for 4 or 5 years and maybe called twice in that time. Now I've called 5 times in ONE MONTH, and even when I tell them what the Samsung rep told me to tell them to fix it, they refuse to send me to a tech specialist. This new takeover by DISH is a straight up cluster f, and no one has any answers or knows anything. They have until my bill is due on 10/6 to fix it or I'm gone. I'm so over wasting my time with no legit response from this company FOR OVER A MONTH. The phone service over the years has had no problems until approx. one month ago, which is when Steven Stokols took over the company for the DISH folks. He's losing customers like rats off a sinking ship, and Boost better do something fast because there are obviously MANY PEOPLE just on this thread who have had disrupted service due to this switch, and I'm sure there are many more who don't bother to complain before leaving for another provider. I am disappointed and frustrated to say the least.

16 Messages

1 y ago

Just be transparent. What's the issue with our devices and why don't you have a solution or AT LEAST a time frame for a fix? Who thinks these are good business practices?

33 Messages

1 y ago

It's obvious that Boost just doesn't care. Runaround, deflection, and non-answers at every turn. They closed my first two support tickets for this without ever contacting me, and the third resulted in them telling me something like 'we checked the towers and everything is fine, don't forget your bill is coming up.'

Boost Care

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1.9K Messages

1 y ago

Hi, JS0930. Thanks for contacting us. Please send us a private message so we can better assist you. 

16 Messages

1 y ago

As an update: I've not had any problems since the update came through.

I would suggest going to Settings -- System Update, and check to see if you have the September update (September 1, 2020). If you have the update, go ahead and try the #*#72786# (or whatever it was listed above) thing again. I make this suggestion because I did that 30 seconds before the update came through because I was trying to get a text from someone.