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Sun, Nov 21, 2021 1:53 AM

Samsung phone unable to use visual voicemail

My visual voicemail is unable to get my messages. I even pay the extra for the visual voicemail. When I click the boost mobile voicemail app on my phone it pops up a window saying please wait verifying your account information and eventually comes back with a message saying there was an error and i can call to retrieve my messages. I get a lot of spam calls thats why i was willing to pay the extra fee for the visual voicemail so i didnt have to listen to those robot spam calls and could just pick the messages that were real and listen to those. I have a Samsung A42 5g. I believe the voicemail worked when i first got this phone but its been awhile so i do not remember for sure. I have tried rebooting the phone, 

Boost Care

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1.3K Messages

2 m ago

Hello @Alano! Please call us at 1-833-502-6678 so we can get this issue escalated.