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Sat, Jun 2, 2018 1:00 PM
3 y ago
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Hi there rigsy. Have you been able to connect these devices previously? Victor21
@rigsy, did technical support resolve the issue?
Sorry to hear that. Does the hotspot's name show up on the devices that you are trying to connect?
Does the no network show once you access a web browser or as soon as you try to connect the laptop to your phone?
Are you able to use regular data services on the phone itself?
We understand. Allow us to take a closer look. Please send us a private message so we may work directly with you.
You can send a private message by clicking on my name, then selecting the message option from the profile page.
We apologize for the inconvenience. We've received your private message and we'll do our best to get this fixed for you ASAP. Thanks!