rigsy's profile

11 Messages

Sat, Jun 2, 2018 1:00 PM

Samsung j3 emerge

neither my tv, nor my laptop, recognize the hotspot from my phone. do i have to change some setting for it to be recognized?

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11 Messages

3 y ago

yes, my laptop AND my former TV would both be able to connect to the internet, but now it doesn't recognize either one. as a matter of fact, i was trying to connect to the internet through my new TV and figured I had done something wrong with the connections so I tried to look it up online using my computer but couldn't.

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3.6K Messages

3 y ago

Hi there rigsy. Have you been able to connect these devices previously? Victor21

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905 Messages

3 y ago

@rigsy, did technical support resolve the issue?

11 Messages

3 y ago

I also was on hold for over 20 minutes with support and spoke to Brian who "reset" my phone.

11 Messages

3 y ago

no...i thought that was understood from my inquiry.

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3.8K Messages

3 y ago

Sorry to hear that. Does the hotspot's name show up on the devices that you are trying to connect? 

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3.8K Messages

3 y ago

Does the no network show once you access a web browser or as soon as you try to connect the laptop to your phone?

11 Messages

3 y ago

the no network shows immediately on the laptop and i guessyou could say immediately on my TV. But the TV never registers the name so i only get as far a entering the password in the set up, so Im not sure.

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3.8K Messages

3 y ago

Are you able to use regular data services on the phone itself?

11 Messages

3 y ago

lol...yes...otherwise you wouldn't see these replies since they are through my phone. the hotspot is my only access to the internet aside from my phone.

11 Messages

3 y ago

yes, the name is visable. but when i select the name and enter the password, it says that there is no network or something to that effect, at least on my laptop. on my TV, i have no idea because it doesnt show a list.

11 Messages

3 y ago

however, i did try bringing up the browser just for giggles but was told there was no network nor internet connection. i also tried connecting on my TV but was told the same thing.

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3.8K Messages

3 y ago

We understand. Allow us to take a closer look. Please send us a private message so we may work directly with you.

 

You can send a private message by clicking on my name, then selecting the message option from the profile page.

11 Messages

3 y ago

so i take it from your lack of response that the issue is unsolvable and i will just have to do without the. internet. am i correct?

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2.9K Messages

3 y ago

We apologize for the inconvenience. We've received your private message and we'll do our best to get this fixed for you ASAP. Thanks!