TriciaL's profile

Mon, Aug 17, 2020 12:00 PM

Samsung Galaxy S9 - No LTE service

For over a week now, I have had no LTE service on my S9 - only 3G. Wi-Fi works, and I can make and receive phone calls and texts, but I need that LTE service for when I'm out and about. I have tried the following:

 

1) Set Network Mode (under Connections/Mobil networks) to LTE/CDMA instead of Automatic. No change.

2) Took out and put back in the SIM card. No change.

3) Reset the network settings. No change.

4) Updated PRL in System Updates and restarted the phone. For a few seconds, LTE was back, but then it disappeared again.

5) Updated Profile in System Updates and restarted the phone. No change.

 

I have NOT tried a complete factory reset - while much of what I have is backed up, not all of it is, and I'd rather not resort to that yet if there's another solution. I see that other people have been dealing with this, too., but there doesn't seem to be a consensus on how to proceed. Can anyone help?

Responses

Accepted Solution

9 Messages

8 m ago

Never mind. After going through the Samsung boards, I got the phone working on my own by downloading/installing the latest software update (even though it had updated once already earlier this month), switching off WiFi, dialing ##72786#, and then switching my network mode back from "LTE/CDMA" to "Automatic" and letting the phone restart and find the LTE service on its own. That seems to have restored LTE service. You might wish to pass this along to the techs - it was a pretty simple solution.

9 Messages

8 m ago

Meant to add that I've had this phone for around 2 years with no issues until now. I've been a Boost customer for over 13 years, so would really appreciate the help!

Boost Care

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815 Messages

8 m ago

So sorry about the trouble! Can you please send us a private message with the details so we can work through this? 

9 Messages

8 m ago

After going through private messaging on Monday, I was told that Ticket # ***** had been created and that I should allow 72 hours for technicians to update me. I have heard nothing in 4 days (96 hours). Can someone update me on what's going on? After all these years, I'd like to stay with Boost, but this lack of responsiveness is causing me to look at other phone carriers.

Boost Care

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3.5K Messages

8 m ago

Hello, @TriciaL We apologize for the inconvenience. We sincerely apologize for the difficulties you're experiencing. Would you please be so kind to send us a Private Message, so we can further assist you? 

 

~JoyP.

7 Messages

8 m ago

I'm having the same issue. Its been over a month without lte and spotty 3g.

Boost Care

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3K Messages

8 m ago

So sorry to hear that, Jlrobertson. We want to look into this for you. Please, send us a private message with your phone number and PIN to further assist you.

12 Messages

8 m ago

hello,

I'm so frustrated, I have been a boost member for 5 years and I have never experienced a situation like this. All I'm asking for someone to do is explain why is my new S9  on 3G after 17 months being on LTE/4G. I did all the #"s, resets, updates, calling numeral times to rep for boost, and Samsung, got a new Sim card, and I am still on 3G. The service is so slow and sometimes it drops the internet this is unacceptable service when you are paying for the LTE/4G and not getting it. I don't want to hear you apologize again, I want you to fix the problem or I would have to find another carrier who can guarantee me LTE/4G service. 

Boost Care

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815 Messages

8 m ago

So sorry about the trouble! Can you please send us a private message with the details so we can work through this? 

30 Messages

8 m ago

Hello I have had almost exactly the same issue and still do today.  I think it might have something to do with boost being bought by dish. I have seen other post from folks having basically the same issue.  One rep said they are moving to dish towers. I did not think dish had towers..  Samsung said it is all on the isp provider.  Boost reps said it was a samsung update.  We are in the middle of Giants. 

7 Messages

8 m ago

Back to only 3g after trying your solutions. Worked for a few hours, then back to 3g. This is becoming a problem not being able to send and receive data for work.

67 Messages

8 m ago

I've been with boost I was like their first 100 customers guess this true all these years and all these years I've put up with the nonsense but I'm really getting a little tired of it it seems they're not solution-oriented and not really caring about us so I'm looking for the same new company... Anybody have a great suggestions?

67 Messages

8 m ago

I applied your solution last week and it seemed to work but now I'm right back to where I was back to 3G and absolution no longer works this sucks I paid for 4G I'm not getting 4G how can this be legal what can I do

67 Messages

8 m ago

I guess I'm going to complain to the better business bureau and consumer affairs again because I don't know solution

67 Messages

8 m ago

I applied your fix last week ..it then worked, but now it's back to 3G . I think there's more than a gremlin involved let's face it Sprint is absorbed T-Mobile something about dish Network and we're all getting the slam for it's not right