abdoul's profile

Fri, Feb 22, 2019 8:00 AM

Samsung Galaxy s10 plus

Hello

I pre-order the Samsung Galaxy s10 plus from Samsung.com and I was wondering if I could activate it with boost mobile? I did the same with my s9 plus last year too, I was hoping it is possible with the s10 plus too. I don't want to have to change my carrier. Please let me know so I can be prepared when I receive my s10 plus.

 

Thank you,

Responses

9 Messages

2 y ago

Hello this is my first time here but I been having the same problems. Every boost rep I have talked to claims that I can't use my galaxy s10+ unlocked. It's really frustrating especially when you spend that kind of money and cant use the device. So I have read the thread and just bought the sim card mentioned. I was hoping someone could tell me how to activate it since it seems I cant go to the website due to it asking for the imei number. Just in case anyone ask yes I'm a current customer and do have a old device registered. So don't know if that's a reason why it might not work. Don't know just pretty much at my wits end here hopefully someone could help. Thank you all!

34 Messages

2 y ago

@otakufreakIf you go to settings > about phone, you'll see the IMEI number. You can get through the phone setup and to the homescreen without having a SIM card in it. Once you have the IMEI, you can punch it into the activation site and it'll activate in a couple of minutes. That's what I did and I had no hiccups.

Boost Care

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2.6K Messages

2 y ago

You're welcome. Thanks for contacting us. 

9 Messages

2 y ago

Thank you everyone for such a quick response its very much appreciated. I will try your suggestions but I barely ordered the sim card it should arrive tomorrow its next day shipping. I will private message jeffc for further assistance. Thank you all once again!

34 Messages

2 y ago

@otakufreak go to https://activate.boostmobile.com/primary/activations-home and follow the prompts. Make sure you have the ICCID of the phone (SIM card number, it's also printed on the SIM card). It's pretty easy.

55 Messages

2 y ago

If you already have a Boost account log in and try to change your phone over....most likely it won't let you. Call Boost have them help you if you can't activate online.  If they still can't help you go to Best Buy have them fix it for you.

9 Messages

2 y ago

I just received my sim card and have added into the phone what would be the next step from here? Thank you!

8 Messages

2 y ago

This is the reason why I am now a T-Mobile customer and loving it! T-Mobile Customer Service had no problem sending me the correct SIM card I needed for the Samsung Galaxy S10 Plus which is more than I can say about Boost!

8 Messages

2 y ago

Oh I don't think so but thanks for the suggestion though!  Boost Mobile Customer Service should have been able to help which is the route I took!  It is the same route I took with T-Mobile and they had no problem in setting me up so I am very happy now!  Wonder how many other customers Boost Mobile has lost due to their incompetence!  Lol

38 Messages

2 y ago

All you had to do was stop at a Best Buy store, got a Sprint card they carry and they probably would have helped you set it up.

34 Messages

2 y ago

@rafael6867 I do agree that Boost Mobile customer service is sub-par, AT BEST. I've just come to expect it with them though and try my best to avoid them, which is why I'm so active in the community forum. It'd be nice to have the level of service like Verizon or T-Mobile, but you get what you pay for, I suppose. Glad T-Mobile is treating you well!

9 Messages

2 y ago

So after speaking for an hour with a boost mobile rep I was told to call back in 4 hours due to them not knowing why my imei number couldn't be registered. After 4 hours I called back and went through the same process again as before until the rep racked his brain and just gave up and decided to call samsung directly. So apparently samsung rep checked imei number and found out its a legit galaxy s10+ but apparently was sent a different region model or something of that sort. So now I'm being told that they will send me a replacement on the 11th which I can only assume is a us version. Hopefully this is the reason why it couldn't be registered cuz at this point I'm thinking of just switching carriers cuz good lord having to have hour long conversations with a broken english boost rep is not a easy thing to do. Thank you to those who reached out and helped it was greatly appreciated!

8 Messages

2 y ago

Switch to T-Mobile like I did! You'll be glad you did!! 👍😁

45 Messages

2 y ago

@rafael6867 @xlevix10 @otakufreak How often do you have to deal with customer service? You can switch and pay more money or just deal with the situation at hand. They will send you a new phone that will work and your problem will be solved. Yes, it took longer than you wanted but it's solved. But I am not paying extra money for a 1 time occurrence.

38 Messages

2 y ago

I had no problems setting up my phone with Boost so I'll stick with them unless somebody else comes up with a much better no contract offer.