krissy-lh-7115's profile

Tue, Jul 25, 2017 8:00 PM

Problems with J7 perx

I have the Galaxy j7 and broke it so through insurance they sent me the Galaxy j7 perx and ever since I got that phone it's been nothing but trouble the slowest service and data it takes me forever to answer a phone call send a message call someone open an app everything the whole phone is slow slow slow I need help please I don't understand it either because I have never had this problem I have been with yall for years

Responses

20 Messages

3 y ago

I was trying to decide whether to go with the J3 Emerge or J7 Perx.

Seeing so many problems with the J7, I guess I should go with the J3.....

Boost Care

 • 

1.6K Messages

3 y ago

Hey there, EsBeacy! Sorry to hear that! Have you tried using the master reset troubleshooting?

 

That may fix the issues with your Galaxy Perx.

 

Hozuki_Robert

159 Messages

3 y ago

I am curious.

Did you try booting the phone in safe mode and running it that way ?

Hold the power button and when you get the 3 options, power off, restart, emergency mode, press and hold the power off until it turns green and says safe mode. Also change your battery saver to max.

These are not cures by any means but may help find the problem..

Boost Care

 • 

3.4K Messages

3 y ago

Sorry to hear that, magpie83. Please go to http://devicehelp.boostmobile.com/document/troubleshooting/Galaxy_J7_Perx/Boost_Mobile/en/Troubleshoot_issues_related_to_low_internal_memory_on_your_device to find some troubleshooting steps for issues related to low internal memory on your device 

1 Message

3 y ago

I've had the same problems since I got the phone. I don't have that many apps, all my photos, videos, music is stored on an SD card. I've cleared everything I can clear. The phone lags so much I can't even answer a call before the person hangs up.  Worst waste of money for a phone. I think the main problem lies in that 12 of the 16 GBs of memory are tied up in the system and preloaded apps that I can't get rid of. Seriously considering scrapping the whole phone and service. Lied to at the store on multiple accounts, horrible phone. Really no reason to stay.

2 Messages

3 y ago

I totally agree

17 Messages

3 y ago

I really think the consensus here is that the J7 Perx is a piece of garbage. I'm really disappointed that Boost would promote this phone as something worth investing $200 (in my case on payments that will take a year to satisfy). The phone takes forever to respond to any command, lacks internal storage once bloatware is factored in, and the resulting strain on the memory effectively makes this model phone useless. I personally have no other alternative than to go back to my LG phone and begin searching for a new carrier. I won't continue to throw my money away on neither this phone or a company that thinks it's a good idea to push this junk off on their customers.

2 Messages

3 y ago

My phone freezes up and I miss important calls, I tried a soft reset, I've tried taking security setting off, everything. I clear my caches, run fewer apps. This is the worst phone. The girl at the boost store told me it's faster and better, and it's not. It's the worst $250 I've ever spent and I am about to go with another cell carrier because of this. Please fix my issue, replace my issue, or something. The girl at the boost store totally misled me.

2 Messages

3 y ago

My phone freezes up and I miss important calls, I tried a soft reset, I've tried taking security setting off, everything. I clear my caches, run fewer apps. This is the worst phone. The girl at the boost store told me it's faster and better, and it's not. It's the worst $250 I've ever spent and I am about to go with another cell carrier because of this. Please fix my issue, replace my issue, or I'll seek service elsewhere

19 Messages

3 y ago

Samsung Galaxy J7 Perx is trash! Please warn everyone not to buy this phone. It is a rip off.

19 Messages

3 y ago

Samsung Galaxy J7 Perx is trash! A total rip off. Warn everyone you know not to buy this phone. I'm trying to get a group together to do something about it. Samsung need's to duscontinue sake of this rip off. See my post -- username: caiya72.

19 Messages

3 y ago

Samsung Galaxy J7 Perx is trash. Please warn everyone you kniw not to buy this phone! See my post. Username: caiya72

19 Messages

3 y ago

I have been a Boost customer fir over a yaer a d a half -- Love Boost ........ BUT.... Recently I purcashed a Boost Mobile Samsung Galaxy J7 Perx due to the claim that it has up to 40 hours of talk time and because the two previos Samsung phones I owned were great phones. (Right now I use an LG phone). Well right from the start I had problems with the J7 Perx! Hoping that it was a problem I was overlooking, I continued with it for 4 weeks. It was heating up so bad, that it frightened me....... All the time overheating. And continualky refusing to charge due to overheating. It just became useless. I was furious because I just paid (with tax) $140.00 for a usekess phone. I attempted to return it to the stire I purchased it from, but couldn't because the had a 14 day return policy on cell phones. I then called Boost and they told me to contact Samsung. I calked Samsung who insisted tgat I send the ohone to them within three days. I'm a retired senior on a fixed income. After paying rent and bilks, I honestly couldn't afford -- within 3 days -- the expense for a special mailing box and security mailing packaging items, plus the cost of postage. I can work those expenses inti my budget next month, but not this month........ So now I'm stuck with a potentially dangerous phone that I can't use at the cost of $140.00 -- highway robbery. I will never buy another phone made by Samsung!!! WARNING TO ALL OUT THERE --DO NOT BUY SAMSUNG GALAXY J7 PHONES!!!!!

19 Messages

3 y ago

Samsung Galaxy J7 line is trash. I'm on a personal campaign to notify everybody about this terribke phone. I plan on doing a Youtube video to warn people. See my post at Boost community username: caiya72

17 Messages

3 y ago

I could not agree more. This phone is like my uncle Walt. He never works either.