chriseurope's profile

Thu, Sep 6, 2018 11:00 AM

Phone was unlocked by boost. Is now locked again while in europe

Hello,



Boost recently unlocked my samsung galaxy s7. I had it unlocked for a trip to europe so i could use a euro sim. I arrived in greece today and my phone now says it's locked on the sprint network and won't allow me to use a euro sim.



My account and phone meet all the criteria for an unlocked phone (verified when boost recently unlocked it). Can it be unlocked offline/manually? I dont have access to a sprint or boost network in greece.



Thank you,

Chris

Responses

Boost Care

 • 

2.6K Messages

3 y ago

Hi there, chriseurope. Thank you very much  for contacting us.


We're sorry for the inconvenience with the phone. Sadly, to be unlocked it has to be within Boost coverage to get the signal.