N

Tue, Apr 13, 2021 11:12 AM

Phone Keeps powering itself off

I have a Note 9 and Sunday it started powering itself off with no warning. I have to power it back on manually. Its to a point soon as I power it back up it stays up for a minute then power itself off. Its not hot, I didnt drop it and memory isn't full. I cleaned the cache and put it in safe mode and it still powered itself off. 

Can someone help me out with this please?

Thanks in advance,

LaDon

Responses

Boost Care

 • 

3.7K Messages

1 m ago

Hi, NAPPY808! Thank you for reaching us about this. We're here to help! This seems like a device related issue. How long ago did you purchased this device? - Boost_MasielQ

3 Messages

I got the device in January of 2021

Boost Care

 • 

3.7K Messages

Your device is still under warranty. We recommend you to contact Samsung's warranty department for further assistance. You can do it through here 1-888-987-4357. - Boost_MasielQ

3 Messages

Thank you.. I will reach out to them now.

Boost Care

 • 

3.7K Messages

Sounds good. - Boost_MasielQ