ABC10's profile

22 Messages

Sat, Feb 13, 2021 2:36 PM

One Ui 3.0 Android 11 - on Samsung Galaxy S10 & Edge Lighting not working

1. As of 2.13.21 device still states 2.5 v10 - software up to date. Samsung rolled out update in January.  What is the hold up?  When will device be updated to One Ui 3.0 Android 11 - on Samsung Galaxy S10?

2. Does 3.0 fixes the issue of Edge Lighting not working while screen is off for apps other than Samsung's?

Responses

Boost Care

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3.6K Messages

3 m ago

Hi there ABC10. Software updates are sent out over the air by the manufacturer not carrier. Once the update is available, your phone will indicate accordingly. 
- Victor21

22 Messages

Hi @Vic,

Here's a quote from Samsung Support Chat: "Samsung is responsible of providing the software update and as well as security update but it is the carrier responsibility of releasing and updating their customers phone once they received the update.

Boost Care

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3.6K Messages

Understood.Have you received the the update?
- Victor21

22 Messages

Stay with me on this: you said carrier is not involved... Samsung has released update in January and per that quote it's up to BM now.  So, the question remains -- what's the hold up on BM side

Boost Care

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3.6K Messages

Has the update reached your phone yet? If not, we can not complete the steps to installed the update.

22 Messages

... you not even trying -- have a look at my original post above -- what does it say?