33 Messages
Note 8 outgoing calls and texts fail
Hi, I have a Note 8 (N950U, bought from Boost store) that starts failing to send outgoing calls and texts. This happens every day at different times. Incoming calls and texts will come through. Reprovisioning the phone (##72786#) fixes it for approximately the rest of the day, but it will start doing the same thing again later. It's getting annoying to have to do this every day.
Firmware N950USQU8DTG1
Things I've tried that don't help:
Airplane on and off
Reset network settings
Update profile
Update PRL
Full factory reset
Reprovisioning is the only thing to help, but I don't want to have to do this every day. Anyone have any ideas?
Firmware N950USQU8DTG1
Things I've tried that don't help:
Airplane on and off
Reset network settings
Update profile
Update PRL
Full factory reset
Reprovisioning is the only thing to help, but I don't want to have to do this every day. Anyone have any ideas?
Responses
jalopez81
Boost Care
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2.6K Messages
8 m ago
Hi there, hobomobo. Thanks for contacting us. We're sorry for the inconvenience with the phone.
We'll be happy to help. Please, send us a private message with the phone number and PIN to check the account.
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Sw2_
2 Messages
8 m ago
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Sw2_
2 Messages
8 m ago
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hobomobo
33 Messages
8 m ago
My wife and I both have sprint branded SIM cards in our Boost phones (both Note 8). One phone works fine, one doesn't. Both phones are current on firmware.
I don't think you can revert firmware easily, and that would remove security patches. I don't want to do that.
I'll post on this thread if Boost is helpful, but my experience with Boost customer service over the last 6ish years has been poor. I'm not very optimistic that they will help. I'm trying to reach Samsung support now.
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RD_72
14 Messages
8 m ago
Has anyone contacted Samsung?
Is there a way to uninstall the last update???
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Reinhardt_S
Boost Care
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1.7K Messages
8 m ago
We are sorry. An agent sent a response to that August 10t message on August 11. Looks like the message did not reach you. We are really sorry about that. Please send us a new private message so we can assist you.
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hobomobo
33 Messages
8 m ago
I wonder how useful this forum is if agent PMs don't make it to the customer....
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Reinhardt_S
Boost Care
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1.7K Messages
8 m ago
Hello hobomobo. We are really sorry to hear this. We definitely don't want to see you leave. We sent you a private message August 11 requesting additional information and we were waiting for your response. Please send us another private message so we can assist you. Please send us a private message to assist you. To send a Private Message, click my username or picture, then click "send this user a private message".
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hobomobo
33 Messages
8 m ago
We decided to switch to another carrier. So for anyone who comes across this thread, the solution to the problem was to pay to unlock the phone and get service elsewhere. Bummer, but Boost ignored us, so we didn't really have much choice.
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hobomobo
33 Messages
8 m ago
I have a total of 0 private messages. Screenshot proof:
https://imgur.com/a/YmOrG3M
PM I sent:
https://imgur.com/a/LxPTwjA
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hobomobo
33 Messages
8 m ago
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hobomobo
33 Messages
8 m ago
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Reinhardt_S
Boost Care
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1.7K Messages
8 m ago
Thank you. We'll continue to assist you there.
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hobomobo
33 Messages
8 m ago
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Reinhardt_S
Boost Care
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1.7K Messages
8 m ago
Thank you. Last thing: When the phone is working, do you see the phone connected to the 3G or LTE network? Do you see the icon on the signal bars?
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