Lbeltr's profile

Fri, Sep 18, 2020 6:00 PM

No LTE service

no 4G since 7/31/2020, Galaxy S9. The problems appeared to begin on or around the latest software update.
Going through reactivation by dialing ##72786# does NOT solve the problem.
"PRL Update" and "Profile Update" from the settings app both fail.
Boost, your service hasn't been working properly for almost 2 weeks now. GET THIS FIXED.

Boost Care

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1.4K Messages

1 y ago

So sorry to hear about this experience, @Lbeltr. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. To send a private message, click on any of the social care agents user names and select the option send this user a private message.

Boost Care

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1.8K Messages

1 y ago

Hi Lbeltr! Sorry for the delayed response. Support is available from 6 am - 10 pm CST Monday - Friday, and from 6 am - 9 pm CST on weekends. 

 

We are sorry to hear that you are experiencing network issues on your area. Please send us a private message so we can verify the network status and assist you. To send a Private Message, click my username or picture, then click "send this user a private message".

3 Messages

1 y ago

There is an issue within my area for months and it still hasn't been resolved