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Sun, Jan 17, 2021 5:00 PM
Hello Boostmobile Staff,
Will boostmobile be carring/supporting the new Galaxy S21 Ultra phone?
11 d ago
3 m ago
This is just annoying boost reps keep telling me they don't have sim cards for the S21 ultra.
how were you guys able to get the new sim card?
6 m ago
Hi there NYCKid. No words on this yet. Please continue to visit our website for updates.
@Victor21 Thanks, keep us posted please.
Do we have any updates on this? I received my S21 ultra from Samsung on 01/27/21 and I have not been able to activate it for service.
I am in the same boat! It was so disappointing because I went to a boost mobile branch and they just thought the phone was locked so they sent me to a Samsung store. Turns out, the phone was unlock the whole time ! I went to another boost branch, they couldn’t activate the phone whatsoever. I literally wasted a day.
I have spent 6 hours between in person for activation, to be basically told they will call you.AFTER i inquired how if i have to send my phone back. No answers. Samsung stated it is up to boost to be prepared for releases. Boost talked in circles for hours with no solid plan. I asked if boost would then be reimbursing all of us for the trade in credit they will be charging all of us for not being able to have a working phone.
Boost said my phone was compatible this morning and I needed the sim card 416TQ then they rescued the imei and are now claiming the phone is locked!!! Whatever they did they messed up my phone.
The team doesn't even know what they are talking about half of the time. Speaking to them over the phone is almost impossible. They aren't informed on release date, compatibility, etc. Frankly, it's not worth saving so much money o a pre-paid service when you have to through so many loops in order to get a newly released phone activated.
Anyone else's phone saying its locked now? Mine was eligible on the byop site for boost earlier. Now its magically locked after talking with boost.
I don't know about the S21 Ultra in particular but I had a very similar problem when I got my S10E. Boost said it wouldn't work. Samsung claimed it'll work with every carrier but initially it wouldn't work. I had put the SIM card from my S7 into my S10E and kept getting different error messages. Somebody told me to get a new SIM card and my S10E worked. As far as I know the S10E wasn't on Boost's list of approved devices. It was definitely a little bit frustrating though.
same here I spent 2hrs going to 3 stores and nothing they told me that it now shows it's compatible but then they try their expanded network sim cards and it says error come on boost mobile.
In the morning I checked online to see if it's compatible and it said it was not and just now at home I checked and it says it is compatible to just buy an Expanded network sim card Idk if anyone has tried it now ?? Keep us updated
Spoke with Boost and they kept saying I need to try their expanded network SIM card. Anybody had this response? I feel like their customer service doesn't know what they are talking about half of the time
I am so annoyed! Boost DO BETTER. I have spent my entire day on the phone trying to activate our s21's. This morning they told me to go purchase new expanded network sim cards. So I load my 2 toddlers up in the cold to go to the boost store. Finally get home and spent another 3 hours on the phone only for them to tell me I need to switch carriers or just return my phone. I already filled a complaint. Pissed is an understatement. Do you have any idea the hell of being in the phone for 3 hours with 2 toddlers. We've been loyal boost customers for almost 10 years. Hate to go but this is ridiculous.
I talked to boost again, explained how one minute my phone was compatible and then they messed with it and now it's incompatible. They just kept telling me they did nothing wrong I need a replacement phone and to use their compatibility tool. When I said their compatibility tool said my phone was compatible but customer service said it wasn't they said they have had people with this phone model activate it. I said then why can't you activate all not some. She said "There are phones of the same model that may or may not be compatible with Boost. That is why we have the compatibility tool to check it for you." I'm honestly baffled.