Soulsin's profile

Sat, Feb 13, 2021 1:16 AM

Device Swap Issue

Hi all. I need help. I just bought a factory unlocked refurbished Samsung Note Ultra. I know with these device you have to purchase an all network sim but when I entered my device ID, it keeps telling me to go to the Boost Store.

Can someone point me in the right direction? 

I dont want to buy a Sim and this phone do not work with Boost. I figured it should since I am swapping out the Samsung Note 5G with a Samsung Note Ultra. 

If one works last week, I figured the Ultra should work too.

Thanks in advance.


Boost Care


2.1K Messages

3 m ago

Hello, Soul. Thank you for stopping by. In this situation, you'll need to go to a Boost Mobile store so they can further assist you. If you have  any other questions or concerns, please let us know. We're here to help. 
- Kira_M