kusukuhu's profile

Thu, Jan 16, 2020 10:00 PM


Has anyone else had connectivity issues with their S9? Boost tells me to contact Samsung, which is freaking impossible. I've had this phone for a month & have done 3 factory resets in that time. Really annoying that $600 phone doesn't work any better than the previous $110 junk J7. Any suggestions would be awesome since there's only a 7 day return period, I'm well past that.



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Boost Care


2.2K Messages

2 y ago

Hi kusukuhu. Thanks for bringing this to our attention. We want to help. Have you reached Samsung regarding the issue you are having? If the phone has been factory reset 3 times already, then it does not seem to be a software issue, but a hardware issue. Your phone is covered under a 1 year warranty period in case of any malfunctions due to errors in the manufacture of the phone (does not include accidental or intentional drops or physical and/or liquid damage). Would you also provide us with your address in a private message, so we can also check the area? Thanks. ~AmyM25