Flippper278's profile

Sat, Nov 3, 2018 10:00 AM

Bought a Pixel XL because the boost website said it was compatible then the boost store said it wasn

I checled the imie on boost's website and the site told me congratulations yoir phone is compatible with boost all you need is a boost sim card. So i bought the phone. Went to boost and the rep said it wasn't eligible. Wouldn't sell me a sim or anything. Said i had to go to Sprint if i wanted a Boost Sim? I have 4 lines. I swear it makes me want to cancel them all.

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Responses

5 Messages

3 y ago

Then why would your site tell me that it is compatible prompting me to spend the money and waste the money? Boost tellimg me it is compatible is why i bought the phone. I didn't just decide i wanted a pixel. I have 4 lines and i promise you i am going to cancel them all and go somewhere else over this.

1.2K Messages

3 y ago

We're sorry to hear that you had this experience, @Flippper278. Unfortunately, since that phone is not listed in the compatibility list, there are not SIM cards available for that type of phone.  

 

 

1.2K Messages

3 y ago

Can you DM us MEID/DEC number so that we can take a closer look? To send a private message just click on the picture of any user and, in the next screen, click "send this user a private message".

5 Messages

3 y ago

I think maybe you are all missing my point. I entered the meid into the website tool that is specifically in existence to check and see if a phone is compatible. That is the sole purpose of having the meid checker on your website. In turn, your website clearly stated (in no uncertain terms) that the Picel XL is compatible with Boost and all i needed was a sim card. Now you can say it is my fault all you want, however, why would i continue to search for a compatibilty list when the COMPATIBILITY TOOL stated that the Pixel was compatible? Why also do you suppose it's ok to have a flawed tool for checking said compatibility that has cost me (a loyal customer with 4 lines) money and then turn around and act as if it is my fault? I am not going to get in my vehicle and go switch my 4 lines of service to another company.

8 Messages

3 y ago

They did the exact same thing to me as well! Even tried making it look like it was my fault that their compatibility check stated a device I wanted to use was compatible!

And don't even get me started on their customer service. It is by far the WORST! You either get people that you can't even understand.

They pass you around to person to person. Non of which know why you were transfered

Or they straight up hang up on you.

They act like a unlocked note 4 can't be used on their network because it's not on that God awful outdated byod list. Yet I've had 2 note 4s on my account before.

They can always walk you through changing the APN settings to make the phone work on their network but more times than not you get ignorant reps thag don't know what they are doing. Or how to migrate or resku a device.

Absolutely terrible!

42 Messages

2 y ago

So you are saying, and have actually experienced this personally... that Boost can walk you through changing the APN settings to make the phone, specifically a Pixel 3,  work on their network? 


I have been with Boost for a while now... and now I want to purchase a Pixel 3 and have no idea if it will work on the Boost network. Obviously I have no IMEI number to input into Boost's Verification Checked... plus it seems to be a useless and neglected list of Compatible Phones.

A while back I bought my Unlocked Galaxy S8+ from Best Buy... and it took 2-3 of their Phone Reps over 1 hour to get the proper info into the phone so it would work on Boost. The Best Buy reps did their best; but were on the phone with Boost Tech Support and got numerous dead-end suggestions. Finally, a new Best Buy rep walked up to the us; typed in some info; and the phone was connected. Seems like Boost would have been able to handle this on their own and in short order?

1) Does anybody, Users or Boost Support, know if the Pixel 3 will work on the Boost network?

2) Can a Boost Rep pick up this issue and get some clear and complete answers for all these users?

3) I am going to buy an Unlocked Pixel 3... I just need to know if I should stay with Boost or move to another more user friendly provider?

3.7K Messages

2 y ago

Hey there, drol343! The Pixel 3 device is not compatible with our system as it is a GSM device only. We apologize.

42 Messages

2 y ago

Some reps say one thing and some reps say another. You seem pretty sure that's Pixel phones do not work on the Boost network. Why did this simple statement take so long to be posted? I may have missed it somewhere as I am new to this site. I guess we can only assume that your response is correct. Thank you for your quick reply. could you suggest a network I could move to now from Boost? As I want the Pixel 3 more that I want the Boost network. Thanks again for your help.

3.7K Messages

2 y ago

Any network that works solely with GSM devices, like T-Mobile or AT&T.

4 Messages

2 y ago

If you’re on T-Mobile, AT&T, Sprint or a prepaid carrier, you won’t be able to simply turn up in one of your network’s brick-and-mortar locations and leave with a Pixel 3. However, you could order an unlocked model from Google’s website, then transfer your SIM card from your existing phone to your new one. Because the Pixel 3 supports both GSM and CDMA networks, it will run on just about any carrier.

4 Messages

2 y ago

I don't think you know what a pixel phone is first of all. It's an unlocked phone. It works on either gsm or CDMA. So it can work with sprint, verizon, at&t and T-Mobile. I personally have the pixel 3 and I'm on a CDMA sprint network. So can you please just do a tad bit of research to help this customer out and not just guess and assume because that's terrible customer service. And yes I used to be a mobile expert at best buy for four years so I understand how phone works.

4 Messages

2 y ago

That's fine if it's not on your list but don't lie to people and tell them a phone is GSM only without explaining what that means or actually just checking to make sure that phone isn't also CDMA. Take the guess work out and just give the facts.
I have a pixel I want to give to my mother but we will just leave boost and go to AT&T go instead.
Thanks for your time.

3.7K Messages

2 y ago

Hey there, renauldporter! We apologize for the inconvenience at this time. Though this is the list of compatible unlock devices we are able to activate and support:

iPhone 7 (Verizon only)
iPhone 7 Plus (Verizon only) 
iPhone SE 
iPhone 6s
iPhone 6s Plus
iPhone 6
iPhone 6 Plus
iPhone 5s (Verizon only)
iPhone 5c (Verizon only)
Samsung Galaxy S7 Special Edition
Samsung Galaxy S7 Edge Special Edition
Moto G4
Moto G4 Plus
Moto G5 Plus

42 Messages

2 y ago

If someone at boost would take the time to look at this list... it seems that it would be easy to recognize that the listlis outdated and old... unless you intend not to let any more phones on Boost starting back with the iPhone 7 and Samsung 7s which are years old.

 

My phone is not on the list and it is a Samsung s8 Plus. But when I went and bought the phone at Best Buy, it took them awhile, because they couldn't get good help from Boost, because they got a different answer every time they called! But they did get the phone set up to work on the Boost network. How could they perform this magic trick when boost couldn't even do it? The SIM card that is in this phone is a Sprint card!

 

So it seems what we have learned here is.... 1) The List is likely outdated and incomplete.  2) Again, after all this time you and we really don't know if a Pixel 3 can be made to work on your network or not. And that is because we are just handed erroneous information and different answers; and people who work at Best Buy, who deal with all kinds of phones, can do it but Boost can't!

 

Also, one of your reps said that a Piixel 3 is a GSM only phone. Wrong again! Google, who makes the Pixel 3 says it is a GSM and a CDMA phone.  Again, answers that are given without proper knowledge.... this makes it very difficult for customers believe that they willl get the correct answer vs just any answer you can come up with whether it's right or wrong. Google believes there should be no reason that you could not get a Pixel 3 to work on the Boost network, if you want to and somebody knows how to do it at Boost.

 

Please get some of your top technical supervisors or whatever and figure this out.

4 Messages

2 y ago

That's 100% accurate.