NascarHhotttee's profile

Fri, Jul 23, 2021 1:40 PM

Boost Zone

Boost zone is not in my Samsung Galaxy J7 Refine phone n only way to troubleshoot it. What now!

Accepted Solution

Boost Care

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908 Messages

4 m ago

Hello Lore! We don't have a Boost Zone App. If you are having connection issues here are some steps you can try. 

 

1.Verify Airplane mode is disabled

  • Swipe down from top of screen to open control center, make sure it is greyed out.

2.Verify that the Mobile Network is on.

  • Apple: Settings>Cellular>Cellular Data

  • Android: Settings>Connections>Data Usage>Mobile Data

3.Clear Cache and Browser

  • Apple: Settings>Safari>Clear History and Website Data

  • Android: Settings>Apps>Select or search for web browser app>Storage>Clear Cache

4.Verify you are using the most up-to-date software.

  • Apple: Settings>General>Software Update

  • Android: Settings>Software Update

77 Messages

14 d ago

You need to update the Samsung galaxy J7 Refine troubleshooting  page because it lists go to Boost Zone,more than once. Thank you.