R

Mon, Nov 29, 2021 10:04 AM

No service since phone swap that was 2 weeks ago, please help!

During a phone swap about 2 weeks ago I lost my service completely once the phone swap was done and I'm not had any sense I got in trouble shooting with the advanced troubleshooting people they just keep telling me give it two days reset the network and it should work but it has not. I don't know if there's a SIM card compatibility issue so I got a different SIM card like I was told to and that did not work either but swap did but not but Network it says not registered on network

Boost Care

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242 Messages

2 m ago

Hi there, Robert! We appreciate you reaching out to us. We will be more than happy to see what we can do to get this corrected. We would need to access your account to verify that we have the SIM card information correct on our end. Since we are on a digital platform, we would ask for you to call/chat in. You can reach a live customer care agent at 1(833)-502-6678 or chat with one of our care representatives at: https://www.boostmobile.com/support/contact-us.html We look forward to hearing from you. 

 

Cindy A.