I signed up with EBB program and was approved, so I tried it with boost and was also enrolled with them. I ordered the SIM Card as they said to but apparently my phone was too old, so I was told to go to the store and buy a new one. When I reach the store I told the woman I need to buy a new phone and that I was on the EBB program. I was under the impression that she set me up with my EBB information, figuring since she didn't ask that it was in the system as I had been already approved, only to find out yesterday that not only did they charge me for the service but they also charged me a bunch of other things like insurance and stuff I didn't ask for. Thinking that she set me up through ebb I went ahead and put my number and everything in the EBB portal like they ask you to that day, and now I can't change anything. I also never received my ePIN. I don't know what to do to get my benefits, I obviously can't afford an $50 bill every month, hence why I signed up. I am so frustrated.