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Mon, Jul 19, 2021 11:11 PM

EBB confusion How is the monthly payment made AFTER beginning the first month

I have called numerous times, tried via chat program and can't get a answer. We already began the EBB program last month. First month was paid with a prepaid Boost card number provided when the EBB program was confirmed and begun. Next month is now coming up due but I can't get an answer as to how we pay for it. Is it a reoccurring payment made directly once we signed up from the EBB program? 

OR

Is there supposed to be a monthly prepaid card number coming to us from the program? 

Boost, yall are stinking it up with your confusion and lack of customer service. I have wasted way too much time on this and still have no answer. I have gone to the boost website, the EBB program site, my account and I still can't find this answer.

Responses

Boost Care

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298 Messages

1 m ago

Hello! We will be happy to clear this up for you. Once the plan is activated you won't see a credit, your balance will just be $0 each month.