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Fri, Aug 20, 2021 4:03 AM

8/19/21 Samsung S21 Ultra

Trying to get a sim card for my unlocked Samsung Galaxy S21 Ultra. 

I was told 7 to 10 days to receive a sim card by customer service or just go to a Boost store and pick one up .

Well, i should have just waited the 7 days.

I went to the store to be told the phone is locked.  I tshowed them the receipt from Samsung. Its unlocked and brand new .

He called customer service.  They said the s21 galaxy is not compatible with boost.

Funny how it was compatible before I purchased the phone. 

I see that some people are having the same problem but others seems to have a sim mailed to them that work.

Responses

47 Messages

2 m ago

See if support will mail you a replacement SIM and hopefully that will resolve the issue. As to compatibility, it should be fully compatible with either network SIM Boost provides.