Cyrellia's profile

Fri, Apr 13, 2018 10:00 AM

To Everyone who comes to this forum to complain about Boost

Unfortunately, I read lots of complaints about Boost plans, network coverage/speed, and things of the like on this forum. I would like everyone who has issues like these to just take a step back and look at the bigger picture of everything going on here.

 

I have compared plans with all of the major MVNO (Mobile Virtual Network Operator) prepaid plans. None of them compare to what Boost is offering. No other carrier, MVNO or not, is offering an "Unlimited" plan comparable to Boost. Presently, if you are on the Unlimited Gigs/Unlimited Plus plans, you are receiving Mobile Hotspot access at 8GB or 20GB a month respectively. No other prepaid carrier comes near this, if at all. In fact, many MVNO's do not allow tethering at all.  This alone I am grateful for and is one of the major reasons why I stay with Boost. Secondly, you are receiving a monthly data allotment of at least 23 GB before data deprioritization can occur. I am a heavy data user, averaging about 1 GB a day between Facebook, music streaming, YouTube, ect. Although I concede that data speeds are, on average, slower than other carriers, the speeds I do get are adequate for every application I use my phone for. If another carrier is only going to give me 5 GB of LTE data, then throttle to 2G speeds, why would I care about a 30MB/s connection speed only to consume my data quicker, to still be left stuck in the end? In other words, the faster a network's speed the faster you consume your pre-throttle limit, and in the end leave you more frustrated. Remember, most MVNO's have a pre-throttle/deprioritization limit at 23GBs or less, and as I mentioned earlier, do not have provisions for Hotspot/throttling.

Boost is a great value and, in my opinion, the best choice out there for heavy data users. Again, although the overall throughput speeds are not as fast as others, the speeds are not debilitating. I am not (nor ever were) an employee of Sprint, Boost Mobile, or any other subsidiary. I have no other motivation for expressing my opinion other then my genuine satisfaction with Sprint/Boost Mobile services.

Thank you, Boost Mobile, for the value of the plans and services that you currently offer. You are still the best choice in prepaid wireless.

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Responses

2 Messages

1 y ago

Yeah but they want you to give up your present phone for one of theres and I my self have a phone that is less then 2 years old and it s a samsung I was wanting to port my phone and number but there network is not compatible with my phone

12 Messages

1 y ago

It used to be great not anymore. I never had any issues before but now nothing loads. I paid for unlimited plus so I expected some sort of service...nope. You’ll see once your service starts acting up that it’s horrible now.

78 Messages

1 y ago

A happy customer will tell ten people. An angry customer will tell a thousand. That anger in a lot of cases is the customers issue, not the company's,

 

I'm in sales and will stand behind that statement above. As I'm in sales I also I depend on my phone. I drive and cover about a thousand miles of N.C. every week and get out into some really rural areas. I'm on Google maps, email, websites, etc. My service is great most places I've traveled. Actually, some places that were dead just a year ago have good service now. I'm happy.

 

I'm in central North Carolina. My Boost service is awesome. My wife is on Verizon. Our service is about equal. She pays a lot more for a lot less data and no hotspot allotment.

 

I've never hit a wall but I've never used even close to 35GB of mobile data in a month even combined with my hotspot allotment. Then again I don't use my phone as an entertainment device and primary internet connection. To me, that's what wi-fi is for. It's a phone. It's a communication device. When I'm at home the phone is on wi-fi. It's faster and saves my mobile data.

 

If you're having problems with slow data you might want to take a hard look at your phone. How old is it? What brand and model? How weak a signal your phone can detect controls your overall data and call quality. I just went from an LG G6 to a Samsung S10. LG was great I just wanted something compatible with the new "expanded network". The S10 does seem to have a bit better reception than the G6 did.

 

Lastly, something I've found researching mobile phone service providers over many years,. they're ALL awesome, and they ALL suck. So, you read what you find and make your choice. In twenty years I've been on them all, (Alltel)Verizon, AT&T, Sprint. Boost works for me and works well.

3 Messages

1 y ago

Actually virgin mobile had better coverage, speed, and pricing on their plans. I was paying 60 at vm for unlimited everything with unlimited hotspot and no data speed caps. When boost took them over I still pay 60, no hotspot, and only 35gb of unlimited data and then they drop you to worse than dial up speeds. My bars have never gone up more than 1 and I randomly go from lte to 3g, this never happened on virgin. nothing has changed other than boost taking over a network that was working fine and now it isn’t.