DMarie08

Enthusiast

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4 Messages

Thu, Oct 5, 2017 7:00 AM

Unlimited Data?

So I just purchased the $50 reboost unlimited talk, text and data plan. I’m now getting notified that I’m running low on data. How? If this plan is unlimited then why would I be receiving this message? I’m quite confused. I know I’m a data hog but that’s why I got this plan. Can someone explain what’s up?

Responses

Biggtim077

14 Messages

3 years ago

I'm having the same issue I talked to an agent 2weeks ago he gave me a code to reboot my phone it worked for about 4 days now I'm in 3G and can barely do anything I'm about done with boost think I'm going back to cricket

Biggtim077

14 Messages

3 years ago

That's crazy you'll be paying almost 100.00 a month

GermanHR

Boost Care

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641 Messages

3 years ago

Hi, @Biggtim077 ! We're sorry you feel that way. We'd love to check into that for you. Could you please send us a private message with the closest cross-streets and ZIP code where you're located? We would to check the network status on that location.

Tallilocks

38 Messages

3 years ago

Don't spend more.

Tallilocks

38 Messages

3 years ago

OK I am the biggest **bleep** myself when it came to this issue, and I want to apologize to any Cust Care employees I yelled at.... With that said...

The unlimited data is actually Unlimited. I have pushed my boundaries several times myself and haven't noticed a speed decrease. It's not like Capped plans that requires a shift from 4LTE to 2g u stay with the 4g and during high use times your on the lower end of the need pole till the "rush" hour is over. Frankly I have the weirdest hours and never saw a difference.

Tinasain27

7 Messages

3 years ago

Yes I have the $50 unlimited data plan with boost why do I keep getting I'm low on data and my phone practical stops because no data I watch Netflix yes but this is ridiculous if I don't have the data why do I pay for it I know I don't use it that much I should have what I pay for unlimited data

Joy1713

Boost Care

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3.1K Messages

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1.3K Points

3 years ago

Hey there @Tinasain27 Thank you for reaching out. We truly apologize for the inconveniences. The Monthly Unlimited plan is subject to our Quality of Service Practices and Reasonable use policy. Therefore, customers who use more than 23GB of data during a billing cycle are de-prioritized during times and places where the network is constrained. If the towers in your area never get congested, you'll never get a slow data connection.

~JoyP.

Biggtim077

14 Messages

3 years ago

Your answer is stupid your still not explaining why she's paying for unlimited and it's really not unlimited because for her to come on here complaining means it's not slowing down some times it's doing it a lot just like mine boost Mobile is scamming with they unlimited plan

Joy1713

Boost Care

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3.1K Messages

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1.3K Points

3 years ago

Hello @Biggtime077 Do you have an unlimited as well? If yes, are you having this issue in different locations?

~JoyP.

Joy1713

Boost Care

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3.1K Messages

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1.3K Points

3 years ago

We understand! Would you please send us a private message with your phone number and PIN so we can take closer look?

Note: For you to send a me a Private Message only need to click on my username, which will take to my profile, once you're there on the right side of the screen you will see the option to send me a Message.

~JoyP.

Biggtim077

14 Messages

3 years ago

Yes I do and they told me the same stupid thing

Tinasain27

7 Messages

3 years ago

He's right it does it all the time even when I text it gets so slow that it want even tipe right like right now or it will type the wrong word and it will make my phone freeze and the hot-spot goes quick

Joy1713

Boost Care

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3.1K Messages

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1.3K Points

3 years ago

Hello @Tinasain27 Are you having issues with your data or the device itself?

~JoyP.

MarleyThomas

Groupie

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3 Messages

3 years ago

The same thing is happening to my phone. I have the $50 "unlimited" plan and I just got a message saying that there actually is a data cap at 23gb of data
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Pin: XXXX

Biggtim077

14 Messages

3 years ago

Exactly how can you have a data cap if it's unlimited then when you call to complain they're going to give you these codes telling you to reboot your phone because you're just in a bad network area they're gonna have a 101 excuses why your data is low except for the fact it's they fault because boost Mobile unlimited data package is a SCAM