SeaWolf's profile

Fri, Jun 23, 2017 1:00 PM

TIDAL Sign up Tips and Tricks

Interested in getting six months free* streaming music from TIDAL?  We have some tips and tricks to help you get started.  It's important to check each of these and follow the instructions in order to take full advantage of the offer.

 

  • Make sure your device has the most current software updates.
  • IOS users MUST be on the Boost (Sprint) network, not WIFI, to sign up.
  • Before you get started, make sure you have your account set up to accept third party billing.  Follow instructions on our article here
  • Sign up for TIDAL through your My Boost account  Login > I Want to: Manage My Plan and Add Ons > Select NOW and GO > Under "Other" select "TIDAL 6 month trial" > Add to Cart > Submit for Review
  • This process adds the TIDAL offer to your account.  In a few minutes, you should receive a text message with a link to download the TIDAL application page

 

Q.  Is TIDAL included in my Unlimited Streaming Music?

A.  Yes, TIDAL is included in Boost's Unlimited Streaming Music, however, watching TIDAL Videos will count against your data allowance.

 

Q.  I downloaded the application before I signed up through my Boost account, now it's asking me to pick a subscription option.  What should I do?

A.  Uninstall the application, check to be sure your device has all the required software updates, restart your device and reinstall from the link in the text message.

 

Q.  I never got a text with a link.  What shoud I do?

A.  Post here and an agent will assist you

 

Q.  I brought an unlocked device to Boost from another carrier.  Will I be able to get this offer?

A.  Some unlocked (BYOD) devices aren't compatible with the offer.  We are working on a way to change that.  Stay tuned for details.

 

Q.  Can I get this offer if I'm on a daily plan?

A.  Unfortunately no, this offer is open only to customers on monthly plans.

 

Q.  I'm an iPhone user.  When I click on the link in my text message, TIDAL asks me to sign in.  I thought signup was automatic.  What am I doing wrong?

A.  iOS users must be on the Boost (Sprint) network in order to complete registration.  If you're on WiFi, try closing the TIDAL app, sign out of WiFI, then reopen the TIDAL app to complete sign up.  If you're in an area with poor data coverage, try moving to an area with better coverage and then reopen the app.  You should be automatically logged in.

 

Q.  I am an iPhone user.  I followed all the instructions but I'm only offered the 30 day free trial, not the 6 month.  How do I get the 6 month trial?

A.  Remove the TIDAL application and the Add On from your My Boost account, save and exit.   Log back in to My Boost and go through the Add On process again.  You should receive a text with a link.  Follow the link, enter your phone number and select "Start My Trial".  If you receive the 30 day trial offer again, please contact an agent by posting here.

 

Q.  Why do I keep getting an athorization error when I try to download music to listen in Offline Mode?  

A. With this type of error, often the app needs to be reset.

  1.  Logout of the TIDAL app ( Select My Music, bottom right> select cogwheel, upper right> scroll to bottom & click on "logged in as (username) to logout.
  2. Reboot device
  3. Log back in

 

Feel free to ask questions in this thread or ask for help.  I'll add new questions so we can create our own FAQ as we go or head over and check out our TIDAL FAQ on our Support page as well. 

Responses

4 Messages

3 y ago

Yes. I never received the text which prompted me to post on the wall under the article as instructed.

1 Message

3 y ago

I never received an text to sign up for tidal and have been trying to figure out how to fix it so I've not used my six month free trial at all and I'm afraid it's almost up.  How do i fix this so I can try Tidal?

Boost Care

 • 

1.7K Messages

3 y ago

Hey there, Tamara11102 we'll try to assist you through a private message. Please check your inbox!

1 Message

3 y ago

My tidal subscription does not work, the tidal app says Please Wait... and I have been waiting for 40 minutes. My phone is a Samsung Galaxy S4

2 Messages

3 y ago

I signed up as stated and I never got the text link on my iphone7 to download tidal for the 6month promo. Can you please help?

Boost Care

 • 

3.5K Messages

3 y ago

@chrisfla784 We apologize for the inconvenience. Would you please send us a private message for better assistance?

 

Note: For you to send a me a Private Message only need to click on my username, which will take to my profile, once you're there on the right side of the screen you will see the option to send me a Message.

 

~ Joy P.

2 Messages

3 y ago

I have an iphone 7 and signed up for the 6 month trial of Tidal. I never recieved the link to download tidal . Can you please help?

12 Messages

3 y ago

Hello, I recently signed up for the Tidal 6 month trial and it worked. I want to sign in on other devices but I was never given the option to create a username or password. Please help! 

Boost Care

 • 

905 Messages

3 y ago

@jonathansiphone, when you access the application, it should show you your user name, and an option if you forgot the password.

2 Messages

3 y ago

I had to reinstall the app on my phone. Now it tells me it doesn't recognize my username or email. How do I fix this?

2 Messages

3 y ago

I had to reinstall the app on my phone. Now it doesn't recognize my username or email. What do i do to get logged back in? I downloaded again from the Playstore

Boost Care

 • 

1.3K Messages

3 y ago

Sorry about the hassle, MRSPEREZ123. Have cleared the app data by accessing the app manger on your device?

2 Messages

3 y ago

I am trying to install TIDAL on my Alcatel GOFLIP.  Will this work on my device?

 

I have the subscription active on my account but need the code to activate.

 

Please reply

 

Thanks

2 Messages

3 y ago

I am having difficulty installing this on my Alcatel GO FLIP, which has an IOS operating system. Can you help?

1 Message

3 y ago

 help!!! I need my link resent, deleted the first one when I reset my phone.