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Wed, Nov 6, 2019 6:00 PM
4 months ago
a year ago
Hi there @KG4289. Please send us a private message with the phone number and pin.
You can click on any Boost agent's name or picture, then chose "send this user a private message".
Hi buczal. Thanks for reaching out to us. We're sorry to know you feel this way. We'd like to help. What's going on? Could you please let us have more details? ~AmyM25
Alright. Please send us your number and PIN in a private message, so we can assist you further. Thanks. ~AmyM25
Hello, @Mike504. Thank you for stopping by. Please send us a private message to further assist you. We'll be waiting for your response. Remember, we're here to help. -Kira_M.
5 months ago
I AM BEYOND LIVID!
How convenient it is that you cannot do this online - And I was transfered around 25 times - and BOOM - You closed - Nice.
Rather than keep my number - You've now put me in a position where I'll have to get a new number.
If you look at my history - I've been a customer for how many years??? 5-6-7???? NOW - I will have to change my number as I'll be on the road tonight - Do you have ANY IDEA how much work this will cause me?????????????
Last time I checked, I make payments every month like an adult - I should be able to bypass your sales pitch (which is the only reason we cannot cancel online or via phone, I'm 99% sure).
I realize you're going to throw me a sales pitch in order to stay with you guys after many many many years of service.
I will NOT be staying - Your company hasn't given me a reason to stay after all these years - Now I'm just flat out pissed off, righfully so.
Granted it's not your fault that I took my time picking out a new phone with my new carrier - But who'd have thought it'd be so much trouble canceling this. Unbelievable.
This whole process of cancelation just sealed the deal.
I would like to speak with a manager about this entire situation - From the time I've spent being tossed around and the time I WILL have to spend changing my phone number that I've had for the last 6-7 YEARS!!!!!!!!!!!!!!
Good day @BassetMom We sincerely apologize for the difficulties you're experiencing. Would you please be so kind to send us a Private Message, so we can further assist you?