SOLUTION: Unable to install all contents 1 code: 400 on Samsung Galaxy S8, S8+, S9, and S9+
Some users are reporting "Unable to install all contents 1 code: 400" appear repeatedly.
The root cause is actively under investigation and devices should not be replaced based on this behavior. Follow these steps to resolve:
- Ensure handset is on Sprint mobile data (not Wi-Fi)
- Open phone dialer and enter ##BRAND# and select YES. This will resend the ID payload to the handset without removing any personal data.
- If the handset is in weak Sprint coverage or if the error returns, please to move to a location in good Sprint network coverage and try again.
- If ##BRAND# does not resolve the behavior and error 400 continues to appear, perform a full factory data reset.
Settings > General management > Reset > Factory Data Reset
This communication will be updated as root cause is identified.