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Fri, Feb 26, 2021 8:03 PM

HELP New phone but my nationwide sim won't work it says it needs Expanded

HELP i have new phone but my nationwide sim wont work it says it needs Expanded... will this change my phone number?

Responses

Boost Care

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3.5K Messages

2 m ago

Hello @whitlax Thank you for reaching out to us. This will not change your phone number. You'll only join the new network. Did the device come with a SIM card? Are you trying to use a SIM card that's already attached to a previous device?


- Joy1713

10 Messages

it did come with a sim card but i took it out and replaced it with the sim attached to a previous device. (it is the boost mobile white sim)

(edited)

Boost Care

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3.5K Messages

You cannot use a SIM card which is already attached to another device. Did the device new device came with the SIM card? Do you want us to assist you with the swap?


- Joy1713

10 Messages

it came with one but it is not a boost mobile sim card i do not think or does it matter?

10 Messages

the phone is unlocked i am 100% and comparable with boost mobile service  

Boost Care

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3.5K Messages

Thank you for letting us know. You'll need to purchase a SIM card compatible with the device by visiting one of our stores.
- Joy1713