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Thu, Sep 16, 2021 1:02 AM

Can't Activate New Phone Purchased at Walmart

Hi,

My husband just bought a new Boost Mobile phone at Walmart so that he could sign up for service and then add me (existing customer/not a Walmart phone purchase) to create a family plan. He also needs to port his number over.

While trying to activate this new phone it gives us this message:

Please be aware

We're sorry. The zip code you entered has low coverage.

It won't let us continue. I have service here without issue, so this error message seems irrelevant.

Please advise on what to do next.

Thanks,

Lisa

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