Are your phone deals for new customers only? Your ad copy doesn't say so.
I've been a Boostmobile customer for several years. Now, my ZTE Speed phone is failing--won't connect to wifi and no longer can access the internet. (Online help and staff at a Boost store can't fix it.) I tried to purchase a LG K51 online, only to have my credit card denied. I tried with two other cards, with the same result. I tried your phone sales agents. They also said my cards were denied. I checked with all the card issuers: they did not deny the cards. The charge was approved on their ends, only to be immediately cancelled by Boost in every instance. I even had a VISA representative on the phone with me when I attempted to place the order with the amount pre-approved on the card. Boost would not accept the order, indicating that the card had been denied and that I should contact my bank. This is patently false--VISA pre-approved the amount and Boost rejected it. The VISA representative was a witness.
I have been unable to talk to any customer service representative who could help me or provide an explanation. I am stuck with your first level contacts, who merely parrot their "denied/check with bank" scripts. No one can tell me what is going on. They suggest I buy the phone at a Boost store and pay the activation fee. I do not wish to do so when it is not required with the online purchase.
Explain, please, why I cannot order the LG K51, why this does not constitute false advertising, and why I should continue to do business with Boostmobile.