6 Messages
Refund on account balance
I may have sent a text to johnj7 about this. I didn't know how to post my question. Never. Did this community posts before. I made a $75 payment April. 1st and your statement said technical error try again later. I ran my credit card again because I didn't think it went through because error. Anyway 10 mins later I paid another $75 to my account. Can you please refund the extra payment back to my credit card.i need that money to pay my power bill. Thank you so much.
Responses
Accepted Solution
Nosh_CxUx
Boost Care
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2.2K Messages
2 y ago
Hello, @henryb! Thank you for letting us know about this. We have replied to your PM. Please check your inbox.
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RossyC
Boost Care
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3K Messages
2 y ago
Hello, @cmctlc34. Thanks for contacting us. Can you please send us a private message with your phone number and PIN so we can assist you further?
To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".
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cmctlc34
1 Message
2 y ago
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henryb
6 Messages
2 y ago
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arkwon11
1 Message
2 y ago
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SheenanB
1 Message
2 y ago
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JohnJ7
Boost Care
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2.7K Messages
2 y ago
Oh, no! To send a private message you simply go to one of our agents profile who you want to send a message to and hit the "send this user a private message" button. It's under their contact section on the right side of their profile, right next to their badges.
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DaijaKL
2 Messages
2 y ago
Hi, Boost. My name is Daija and I am very upset and unsatisfied with the way your website operates. One, I tried to find talk to an agent and I don't understand why I would have to pay to speak to one. Two, I tried to figure out on my own how to refund the money on my account to get my $25 back since it didn't activate my account separately from the others on the Family Plan. Three, I tried to set up my own account and break away from the Family Plan I'm in so I can have my services turned on. In all the cases I have gotten the run around and it's taken more than 2 hours for an agent to reach me. Seriously you people need to upgrade your services and make it affordable, and easy to use. Also refund should be simple and done at the hands of the consumer. Now I need help to refund the $25 back onto my Visa.
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Joy1713
Boost Care
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3.5K Messages
2 y ago
Hey there @DaijaKL We sincerely apologize for the difficulties you're experiencing. As we can see one of our agents is already assisting you through "Private Message". Please, wait for their response.
~JoyP.
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