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Thu, Sep 13, 2018 9:00 AM
Hi there i made two payment for my phone bill and i thought i canceled one of them can i get the money back or it just stays there for my next phone payment
11 d ago
10 m ago
Hi Jeshiya! Thanks for letting us know. We'd like to investigate and assist you further. Please send us a private message, and we'll be glad to help. Thanks. ~AmyM25
9 m ago
Hey there, @Johnnyclark1 Our refund process usually starts after the money is returned to the warehouse. If it has been 10 days since its return date, we will need to check it out. Please send us a private message to further discuss this situation.
8 m ago
Hello. We can help with that. Please send us a private message so we may take a look.
You can send a private message by clicking on an agent's name, then selecting the message option from the profile page.
Hello, @deannamatthew3. Thanks for reaching out. Definitely want to help you with this. Please send us a Private Message.
To send a Private Message you can go to your profile and click on the icon with an envelope. Then you enter the username of the person you want to send a message to and the subject. Or you can go to the user profile by clicking on the username and click on "Send this user a Private Message".
6 m ago
Hi there. Thanks for contacting us. We'll be happy to help.
To better assist you, please send us a private message with the following information:
- Phone number - PIN
Hi, BELEW848. It is not a live chat. Response time depends on our agents availability.
3 m ago
I need to plz refund my payment also bc it double payed on my account and now I'm stuck with no money. Plz get back to me asap plz.