DeadZone's profile

Thu, Sep 13, 2018 9:00 AM

Refund on account balance

Hi there i made two payment for my phone bill and i thought i canceled one of them can i get the money back or it just stays there for my next phone payment

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Accepted Solution

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641 Messages

3 y ago

Hi, DeadZone. We would like if you send us a PM with your phone number and PIN code so we can submit your refund request.

3 Messages

I need to get my payments refunded plz bc it made me double pay for some reason 

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641 Messages

3 y ago

Hi again, @DeadZone We've sent you a private message with the following information: "The case number for your refund request is: (See original case number in the PM we sent you). You will receive a refund in 7 to 10 business days."

3 Messages

3 y ago

ok thxs

3 Messages

3 y ago

didnt get the refund yet

 

1 Message

3 y ago

I’ve made two payments $50 and $35. My monthly bill is $35 but I wanted to put $50 as a advance payment but instead they but it on my account. I’ll like a refund of my $35 to my credit card and use the $50 as next month payment (advance payment)

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2.1K Messages

3 y ago

Hello, @Chiki2917. Thank you for stopping by. Could you please send us a private message to better assist you? We'll be waiting for your response. Remember, we're here to help. -Kira_M. 

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2.8K Messages

2 y ago

Hello, Goose! We definitely want to look into this for you. Why would you need a refund?

2 Messages

2 y ago

How do i go about getting a refund on my account balance?

2 Messages

2 y ago

I paid my $50 bill but then noticed that there's a $60 plan that provides more hot-spot. But just settled for my usual. So now I have a $10 balance that I would like back on my card.

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2.8K Messages

2 y ago

Thanks for responding. How about we take a closer look? Please send us a private message with your phone number and pin code to verify your account.

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807 Messages

2 y ago

Hello! It’s a pleasure to assist you. Please send us a private message with your phone number and pin code. 

1 Message

2 y ago

I made a $50 payment and I need it back

6 Messages

2 y ago

I made 2 payments by accident. Can I play have the extra payment refunded back to my card. I need to pay my power bill with that money. When I tried making first payment it said technical error please try again later. When I did realize it had processed my first attempt to pay my bill and processed the second time too. So I made a double payment

3 Messages

2 y ago

Hi, I am out of the country and will not be using my phone for the next month. My payment was automatically made and I would like a refund since I will not be using my phone at all for the month. 

Thank you.

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3.6K Messages

2 y ago

Don’t you fret, isabelgalvez2! We’ll get you all sorted out. Once you get back to the United States, please contact us so we can issue the refund for you.