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Wed, Jul 11, 2018 1:00 PM
3 y ago
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We have reviewed your account and the charge of $130 seems correct, since the AutoPay discount no longer applies to your account. The $5 discount was discontinued months ago, so we grandfathered previously enrolled customers in the promotion, to be removed only after specific changes in the account were performed, like cancelling the AutoPay for instance.
At this point, we're unable to restore the $5 discount promo on your account. Your monthly payment will be $130 as a result.
We'll be glad to answer any other questions you may have.
We're unable to see your screenshot here. Would you please try sending it in a private message?
You guys owe me $5 I authorized $125. I took a screenshot the screenshot so you could see what date I took it. Yesterday while talking to a Supervisor he removed it from my account so it would no longer say this. Please credit me my money.
Will there be a response? I made it to a desktop...
That’s interesting. How about we take a closer look? Can you please send me a private message with your phone number and PIN alongside the amount of the extra charge?
Im dealing with the same issue. I was on chat with them for an hour, talked to 3 different people and got nowhere. I finally told them I wasnt playing their games and I will just file for arbitration. Every representative played stupid. I even sent screenshots and still was told they could not confirm I was actually charged twice.
We truly apologize for this inconvenience, Alglona. You can rest assured knowing that we will do everything in our power to resolve this. Can you please confirm if the charge you mentioned is for a monthly payment? When did this happened?