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ssnyder518
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Accomplice

Accomplice

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40 Messages

Thu, Mar 1, 2018 12:00 PM

Referral credits

 My son and I are not the primary lines on a family plan and we each received a $25 referral credit when he activated his phone. I am now being told we can not use the $50 in credit towards the monthly charges. That is totally unfair and I am thinking of switching carriers because of this . Please help get the credit to be used towards the monthly bill or we are taking our business and all 4 phone lines to metro  

Responses

Fonsy82

Boost Care

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3K Messages

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1.1K Points

3 years ago

Thanks for bringing it to our attention, User129too! 

ssnyder518

Accomplice

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40 Messages

3 years ago

Thanks for the tip 

Guru

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159 Messages

3 years ago

The post below is referring to a family plan.

Perhaps you should try a Private message to EdwinRG.

I too am on a family plan and would like to know the outcome.

Re: Referall credit on family plan

Hi Haypixie17!

 

We can transfer your balance on credit to the primary account, so that it can be applied towards your bill for the new monthly cycle. Please send us the Phone Number and Security Pin for both, primary and secondary accounts. We'll be glad to assist you!

 

EdwinRG.

 
marie6274

Accomplice

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11 Messages

3 years ago

Please disregard that representative, that information is false. I just had a referral credit transferred myself on my own family plan and I'm an employee as well. Just call customer care. Boost is actually fantastic, but some of our employees are bad eggs.

ssnyder518

Accomplice

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40 Messages

3 years ago

Actually had to call bbb to have it resolved