J

Fri, Feb 5, 2021 5:42 AM

Reboost card not working

Error message says to take it back to store an have it re-scanned . 

Responses

Boost Care

 • 

2.2K Messages

3 m ago

Hello! Thanks for contacting us. We will do our best to help. In that case, you must go back to the place of purchase and have it rescanned. When that error comes up, it means that there was an error when you purchased it and they scanned it. 
- AmyM25

4 Messages

After being told by customer service to contact here and and submit my Reboost card info and photo of receipt for validation that's what I need to do.

Boost Care

 • 

2.2K Messages

We can verify the card to confirm, however, that error is mostly because it was not scanned correctly. We will do our best to help. We are unable to assist you via this channel at the moment due to some technical issues with private messages. Please reach us through Facebook (https://bit.ly/2WZB1jW) or Twitter (https://bit.ly/2AwZFkg) for further assistance. We apologize for the inconveniences. Thank you. 
- AmyM25

4 Messages

Tried that and it is not responding this is really getting to be way more than I know it should be.

Boost Care

 • 

3.4K Messages

Sorry to hear that. Please contact the store for assistance with the reboost card.
- Fonsy82

4 Messages

Tried they do not do refunds or returns and are basically telling me that I'm F#!@(D.....