RE-BOOST CARD ERROR/GLITCH
Last Friday (3/30/18) I purchased a $45 reboost card from Safeway. After getting home, I went about adding money to my account. The account number was not as readable as normal, and my first two attempts failed- I had entered the wrong number somewhere. And then have someone else read it, hoping they could see you the mistake that I couldn't... And the third time it was successful and I heard the familiar "You have successfully added $45 to your account... " confirmation from the automated service. I thought all was well and I went about the rest of my day.
Several hours went by and I noticed I hadn't received the "payment confirmation" text message that my account was back in service. So I open the "My Boost" app on my phone hoping to find something in my transaction history that would show me that the payment went through as normal and that everything would be fine eventually. Instead it showed the most recent transaction being from last month payment. Period. And my account showed I still owed $39.70. Then I noticed on the app a pop-up message saying they "are experiencing technical issues. please try again later." I figured this was the cause of the delay and didn't worry about it too much. The next day I checked and nothing had changed, and the same the day after that. No money has been added to my account, and the My Boost app still show that same error message. (it STILL does) I called the Boost customer service number and the rep tried for quite a while to find my payment in the system but could not find it. He said the best way to track it would be to find the pin number of the card, and I told him I wasn't sure if I still had it but I would check. As I feared, I threw it away on Friday and the garbage had picked up and was gone by this point. Why WOULDN'T I throw it away? The automated system and told me the payment was successful, just as it had every month for the last three years.I called customer service a second time, and the lady I talked to wasn't interested in helping me to the point of rudeness. Clearly she was irritated that she got paid to listen to my problem and offered me no advice or solution other than the fact that this is Safeway's problem and they are responsible for correcting it and it had nothing to do with Boost Mobile. So I went back to Safeway and explain my situation to their manager, who not surprisingly, I said that they couldn't do anything at the store level and I would have to call the corporate office..... so I called them and the lady I talked to at corporate listened to the details of what had happened, did a little research, and concluded that the transaction HAD gone through correctly at the store, the card HAD been activated, and that Boost had indeed, receive payment for it. So I called Boost customer service back for the 3rd time, and they immediately transferred me to the security department. What HE wanted me to believe was actually kind of insulting to my intelligence... telling me that not only can he NOT track the pin number of the card, but the only people that CAN is Safeways "Merchants Assistance" Department! That doesn't make any sense whatsoever. So here I am, pleading for a customer service miracle, and simply wanting to use my phone as I should be able to. I have the receipt, I have the activation slip, the automated service told me that the payment went through successfully, and I even have a witness who was in the room because I happened to be on speakerphone. Thank you for taking the time to read this and I sincerely hope I hear from somebody soon.