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Fri, Apr 2, 2021 7:46 PM
I ordered a phone early this morning and my bf just surprised me with a new phone and i cant figure out how to cancel my order now
2 m ago
Hello, @Almundjoy169! There is a 4-hour hold on all new sales orders before they are released for processing.
- Francisco T.
What does that mean?
It means orders can only be cancelled within 4 hours after the order was placed. - Francisco T.
Theres no way to cancel it then?? Can i return it at a store?
You can reject the delivery. The package will be sent back to us for a refund. However, you will need to be available when it arrives to do so. - Francisco T.
Seems like there should be a big disclaimer regarding that BEFORE someone made a purchase. Why is it a "hold"for 4 hours? Why not 3?? Why not just put on there AFTER Purchase YOU CAN NOT CANCEL YOUR ORDER and drop the small print about some nonsense about a "4 hour hold". Ill pray for you.