JoseVH's profile

Tue, Feb 12, 2019 8:00 AM

Phone order still pending authorization after a few days...

I ordered a phone on Saturday, knowing that Boost Mobile doesn't process orders until the following business day. However, Monday has now come and gone, and we are partly through Tuesday, and my order is still pending authorization. When I called support yesterday with my friend's phone (mine is broken, hence buying a new phone), they directed me to Paypal authorizations, who in turn let me know it was on Boost's Paypal manager (?) to capture the payment, and only then would the payment be authorized. Unfortunately, I don't have access to a phone today so I can not call Boost to try to sort this out, hence why I'm posting here. What can be done?

Responses

Boost Care

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3.4K Messages

2 y ago

Don’t you fret, JoseVH! We’ll get you all sorted out. Let’s check this thing out, JoseVH! Can you please send me a private message with your order key number, phone number and PIN?

 

To send me a private message, please click on my username and select to send a private message.

Boost Care

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1.7K Messages

2 y ago

Hey there, @delhale! We're deeply sorry for any inconvenience this may have caused you. Please send us a private message that way we can assist you!

1 Message

2 y ago

I've also have the same problem going on, can someone please help me out?