2 Messages
Phone order cancelled?
I ordered a new phone. And I checked the order today only to find that my express shipping new cell phone was cancelled. What’s going on? Why don’t I get my phone anymore?? It’s charged me 50$, but the order says it was cancelled!!!
Responses
april35
9 Messages
2 y ago
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melissac
Boost Care
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2.2K Messages
2 y ago
Sorry to hear that you’ve been experiencing this issue, april35. Please send us a private message.
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melissac
Boost Care
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2.2K Messages
2 y ago
Follow these steps:
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melissac
Boost Care
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2.2K Messages
2 y ago
We replied to your private message. Please check your inbox.
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AmyM25
Boost Care
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1.9K Messages
2 y ago
Hi april35. Thanks for reaching out to us. We want to help. You were trying to place an order, and it was cancelled? Did it go through after you made the updates in your account? If you'd like us to check it out, please, send us your number and PIN in a private message. To send a Private Message, click my username or picture, then click "send this user a private message". Thanks! ~AmyM25
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bellaray1
6 Messages
2 y ago
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april35
9 Messages
2 y ago
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april35
9 Messages
2 y ago
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april35
9 Messages
2 y ago
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jolilindsay
2 Messages
2 y ago
hi, i also ordered a phone last night and now all of a sudden it’s cancelled?
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EdmundM
Boost Care
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3.5K Messages
2 y ago
Hello april35. Please check again, as the order may say "closed". If that's the case, it would mean that the order was completed and the phone was sent. If it does say cancelled, feel free to send us a private message so we may take a closer look.
You can send a private message by clicking on an agent's name, then selecting the message option from the profile page.
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EdmundM
Boost Care
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3.5K Messages
2 y ago
Yes, we ship our phones through FedEx. You can track your order using your FedEx tracking number here.
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april35
9 Messages
2 y ago
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shawthom
4 Messages
2 y ago
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april35
9 Messages
2 y ago
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