Missmay76

2 Messages

Tue, Oct 16, 2018 4:00 AM

Phone order cancelled?

I ordered a new phone. And I checked the order today only to find that my express shipping new cell phone was cancelled. What’s going on? Why don’t I get my phone anymore?? It’s charged me 50$, but the order says it was cancelled!!!

Responses

april35

9 Messages

2 y ago

Thanks I found it. Did you receive the message

melissac

Boost Care

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2.2K Messages

2 y ago

Sorry to hear that you’ve been experiencing this issue, april35. Please send us a private message.

melissac

Boost Care

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2.2K Messages

2 y ago

Follow these steps:

Click on the user name of the Social care agent. You will be taken to their profile.
Click the "Send this User a Private Message" located on the right hand side.
Type your message in the new window and click Send.

melissac

Boost Care

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2.2K Messages

2 y ago

We replied to your private message. Please check your inbox.

AmyM25

Boost Care

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1.9K Messages

2 y ago

Hi april35. Thanks for reaching out to us. We want to help. You were trying to place an order, and it was cancelled? Did it go through after you made the updates in your account? If you'd like us to check it out, please, send us your number and PIN in a private message. To send a Private Message, click my username or picture, then click "send this user a private message". Thanks! ~AmyM25

bellaray1

6 Messages

2 y ago

Update your boost profile, add a card for auto pay and it should go through. That's what I did and it worked.

april35

9 Messages

2 y ago

Thank you, I’ll try as soon as my money gets refunded. I’m not sure why it’s taking so long this time for the refund

april35

9 Messages

2 y ago

I just started updating things in my account and I bet part of the reason I was having a problem is that they entered the wrong birthdate. The date that was entered is nowhere close to my birthday

april35

9 Messages

2 y ago

I ordered again yesterday, my order says it was shipped I got a tracking number but then when I went to my email and put my order id in it says cancelled. I’m so confused

jolilindsay

2 Messages

2 y ago

hi, i also ordered a phone last night and now all of a sudden it’s cancelled?

EdmundM

Boost Care

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3.5K Messages

2 y ago

Hello april35. Please check again, as the order may say "closed". If that's the case, it would mean that the order was completed and the phone was sent. If it does say cancelled, feel free to send us a private message so we may take a closer look.

You can send a private message by clicking on an agent's name, then selecting the message option from the profile page.

EdmundM

Boost Care

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3.5K Messages

2 y ago

Yes, we ship our phones through FedEx. You can track your order using your FedEx tracking number here.

april35

9 Messages

2 y ago

It’s saying shipped again but according to tracking it’s at fed ex

shawthom

4 Messages

2 y ago

They are and I even placed the order with a rep today to go through the appropriate information, and to make sure everything was correct. Again this is now my third time getting my order canceled for no apparent reason

april35

9 Messages

2 y ago

Ya I ended up going through this 5 times before it actually worked and my phone came on Monday. I wasn’t trying to give up not sure if it’s a glitch in their system or what