Newbie
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4 Messages
Payment taken without authorization
On Tuesday I was charged 35 $ from you guys that money is not on my account and it is not on my husbands account and you guys do not seem to grasp that you have taken money from me but have the balls to tell me I owe money on the 25th of this money but you refuse to refund the money that was taken out of my account from BOOST MOBILE you tell me call my bank I did 3 times and they even said you took 35$ from my account down to even the time it was taken out I NEED MY MONEY BACK OR APPLIED TO MY ACCOUNT FOR NEXT MONTH YOU do not get to sit around and take money from people then say ‘ it’s not on your account we don’t know where it is you have to call your bank’
Responses
Fonsy82
Boost Care
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2.9K Messages
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730 Points
3 years ago
Hi, Sam0921! We’d be happy to help. First, we’ll need to verify your account. Can you please private message us with your phone number and pin code?
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Sam0921
Newbie
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4 Messages
3 years ago
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Hamilton
Boost Care
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2.2K Messages
3 years ago
You can send us a private message just clicking on my name and then selecting “Send this user a private message".
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MarcosG
Boost Care
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1.7K Messages
2 years ago
Hey there, @Sharonda73! We're deeply sorry to hear that. Do you have auto-pay? Bear in mind that, if auto-pay is active, it will take money off your card on a monthly basis. In this case, you must remove auto-pay to avoid further charges.
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Sharonda73
Groupie
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3 Messages
2 years ago
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Sharonda73
Groupie
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3 Messages
2 years ago
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Al3x
Boost Care
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1K Messages
2 years ago
Sharonda73. I would like to look into this for you. Can you please send me a Private Message with your phone and pin number?
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Al3x
Boost Care
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1K Messages
2 years ago
I see, but please give us the chance to check on this for you?
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Sam0921
Newbie
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4 Messages
2 years ago
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Sam0921
Newbie
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4 Messages
2 years ago
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Cheneice
Groupie
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4 Messages
a year ago
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Joy1713
Boost Care
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3K Messages
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490 Points
a year ago
Hey there @Cheneice We sincerely apologize for the difficulties you're experiencing. Would you please be so kind to send us a Private Message, so we can further assist you?
Note: For you to send a me a Private Message only need to click on my username, which will take to my profile, once you're there on the right side of the screen you will see the option to send me a Message.
~JoyP.
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