Payment taken without authorization

Question

On Tuesday I was charged 35 $ from you guys that money is not on my account and it is not on my husbands account and you guys do not seem to grasp that you have taken money from me but have the balls to tell me I owe money on the 25th of this money but you refuse to refund the money that was taken out of my account from BOOST MOBILE you tell me call my bank I did 3 times and they even said you took 35$ from my account down to even the time it was taken out I NEED MY MONEY BACK OR APPLIED TO MY ACCOUNT FOR NEXT MONTH YOU do not get to sit around and take money from people then say ‘ it’s not on your account we don’t know where it is you have to call your bank’

Fonsy82 · Answer

Hi, Sam0921! We’d be happy to help. First, we’ll need to verify your account. Can you please private message us with your phone number and pin code?

Sam0921 · Answer

I do not know how to do the private messaging ? I’m new to this

Hamilton · Answer

You can send us a private message just clicking on my name and then selecting 'Send this user a private message'.

MarcosG · Answer

Hey there, @Sharonda73! We're deeply sorry to hear that. Do you have auto-pay? Bear in mind that, if auto-pay is active, it will take money off your card on a monthly basis. In this case, you must remove auto-pay to avoid further charges.

Sharonda73 · Answer

They Rook $50 without my authorization on a phone I had shut off!!! I think they've been doing it for months! I will not keep Boost Mobile! They suck!!

Sharonda73 · Answer

Of course its not on auto pay. And even if it were, I had the phone shut off two months ago!

Al3x · Answer

Sharonda73. I would like to look into this for you. Can you please send me a Private Message with your phone and pin number?

Al3x · Answer

I see, but please give us the chance to check on this for you?

Sam0921 · Answer

Good luck with that I never got my money back as boostsaidthey never took it but I have ALL the proof in the world including my bank statement and speaking to the bank they said they took it out the process was completed and boost mobile denies it to no end but they stole my money without my permission

Sam0921 · Answer

My issue was months ago when I first posted and I had to pay the next month even though your company took money from me I do not recommend boost mobile to anyone especially since they take money without permission I do not care what you or any other agent says 35$ was taken from me in July I believe it was the bank told me specifically that it went through and was taken out as did my statement good luck shandra

Cheneice · Answer

I also need my account looked at. 2months ago. I had money taken out my bank account with out authorization. I've been with boost mobile for over 10+ yrs and never had money taken from my bank account. I always put my payment in my boost account before due date. I'm disabled and I get paid once a month. 2 months ago I had 3 withdrawls from boost from my bank account which put several overdraft fees on my account. I had to close my account after 15 yrs. I called 10 times and was hung up on and lied to. As a long time customer I've never been so discussed. I love boost but this is unacceptable.

Joy1713 · Answer

Hey there @Cheneice We sincerely apologize for the difficulties you're experiencing. Would you please be so kind to send us a Private Message, so we can further assist you?

Note: For you to send a me a Private Message only need to click on my username, which will take to my profile, once you're there on the right side of the screen you will see the option to send me a Message.

~JoyP.

Sam0921

Payment taken without authorization

Responses

Fonsy82

Sam0921

Hamilton

MarcosG

Sharonda73

Sharonda73

Al3x

Al3x

Sam0921

Sam0921

Cheneice

Joy1713