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Mon, Mar 4, 2019 8:00 PM
2 y ago
Hi, Smiley00824. We're sorry to hear about this experience. We will be happy to assist you today. Just to confirm, did you check your Spam/Junk folder? Most of the times, our e-mails go to that folder.
Oh, I see! When you placed the order at the end where you able to see an order confirmation key number?
When you called customer service?
Can you please send me a private message, with your phone number and PIN?
To send me a private message, please click on my username and select to send a private message.
This information is needed to access your account. If you feel more comfortable talking to a representative over the phone, you can contact customer service instead at 1-866-402-7366.