Ask a Question
Find a Store
Fri, Dec 15, 2017 2:00 PM
I just ordered an iPhone and this is my status . What does it mean did it go through or not???
3 y ago
This conversation is no longer open for comments or replies and is no longer visible to community members.
4 y ago
Hi there! Every order is verified by the fraud team. If the order status does not change, contact us.
can you please check my order to see if it is going out today?
ok. i guess i'll wait for the tracking number.
Hey there, @jamescarroll! Can you private message us so we can take a closer look?
Hi there, @Stonie! We want to look into this for you. Can you please send us a private message with your Order Key?
To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".
Hi there, @Joseph915! Sorry to hear about this. Definitely want to look into this for you. Please send us a Private Message with your order number.
To send a Private Message you can go to your profile and click on the icon with an envelope. Then you enter the username of the person you want to send a message to and the subject. Or you can go to the user profile by clicking on the username and click on "Send this user a Private Message".
Hi there @Joseph915. Can you please send us a private message with the order number to verify the information?
Hey, i just ordered an iphone 6s Plus....or so I think. Its been on pending fraud team for a little over an hour now.
Hi, @Zai13th This is actually a regular step in the order dispatching process. If the status doesn't change in a few hours, please contact us again.
Let's check into that. Could you please send me a PM with your Order Key number?