Ask a Question
Find a Store
Sat, Mar 2, 2019 7:00 AM
2 months ago
2 years ago
So sorry to hear about this experience, Carriejacobs432. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request.
Hello Mouse1. Have you checked if the transaction's status with your card is "Pending"?
A "Pending" transaction will also show as if it took the money from you. However, if the order was not completed successfully, it means that our systems never took the balance. A pending transaction returns automatically back to your card once it times out. You can also contact your bank to verify if they are able to cancel the pending transaction beforehand.
We can check the order status using the order key. Please send us a private message so we may work directly with you.
You can send a private message by clicking on my name, then selecting the message option from the profile page.
Interesting. Let’s check this thing out. Please send me a private message to further assist you.
To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".
I have been having the same issue as well, this is the first time in the 3 years I have been with boost that I have had any issues.
Helo @SamBloss. Thank you for bringing this up to our attention. We sincerely apologize for the difficulties you're experiencing. Would you please be so kind to send us a Private Message, so we can further assist you?
Note: For you to send a me a Private Message only need to click on my username, which will take to my profile, once you're there on the right side of the screen you will see the option to send me a Message.
a year ago
Definitely want to look into this for you. Please send me a private message with your order key number.
Hi, K1G002. When did you make the order? Is it a phone order, or a SIM card order?