Carriejacobs432's profile

Groupie

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1 Message

Sat, Mar 2, 2019 7:00 AM

Order Status

I'm trying to check my order status and it keeps saying that I'm entering the wrong email. But it is the right email that I used how can I check my order status

Responses

Accepted Solution

Royt

Boost Care

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1.4K Messages

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450 Points

2 years ago

So sorry to hear about this experience, Carriejacobs432. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. 

Enthusiast

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3 Messages

2 years ago

It took the money off my card
EdmundM

Boost Care

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3K Messages

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740 Points

2 years ago

Hello Mouse1. Have you checked if the transaction's status with your card is "Pending"?

Enthusiast

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3 Messages

2 years ago

I order an iPhone XR on Friday at 6 or 7 pm and it took money off my account but I never got a confirmation email and I can’t track my order..........

Enthusiast

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3 Messages

2 years ago

Is there any way u can check the order status with out the confirmation email
EdmundM

Boost Care

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3K Messages

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740 Points

2 years ago

A "Pending" transaction will also show as if it took the money from you. However, if the order was not completed successfully, it means that our systems never took the balance. A pending transaction returns automatically back to your card once it times out. You can also contact your bank to verify if they are able to cancel the pending transaction beforehand. 

EdmundM

Boost Care

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3K Messages

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740 Points

2 years ago

We can check the order status using the order key. Please send us a private message so we may work directly with you.

 

You can send a private message by clicking on my name, then selecting the message option from the profile page.

Enthusiast

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1 Message

2 years ago

Did you ever find out the order status? (not asking for your information just general) because I'm having the same issue too

Boost Care

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3.2K Messages

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1.2K Points

2 years ago

Interesting. Let’s check this thing out. Please send me a private message to further assist  you. 

 

To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message". 

Enthusiast

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2 Messages

2 years ago

I have been having the same issue as well, this is the first time in the 3 years I have been with boost that I have had any issues.

Joy1713

Boost Care

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3.1K Messages

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580 Points

2 years ago

Helo @SamBloss. Thank you for bringing this up to our attention. We sincerely apologize for the difficulties you're experiencing. Would you please be so kind to send us a Private Message, so we can further assist you? 

 

Note: For you to send a me a Private Message only need to click on my username, which will  take to my profile, once you're there on the right side of the screen you will see the  option to send me a Message. 

 

~JoyP.

 

 

Newbie

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1 Message

a year ago

Why my order status said cancelled but took the money off my card ? I need some help and answers

Boost Care

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3.2K Messages

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1.2K Points

a year ago

Definitely want to look into this for you. Please send me a private message with your order key number. 

To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message". 

Groupie

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1 Message

2 months ago

I am having the same problem. Any suggestions?
Fonsy82

Boost Care

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3K Messages

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810 Points

2 months ago

Hi, K1G002. When did you make the order? Is it a phone order, or a SIM card order?