Enthusiast
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4 Messages
NO PHONE ORDER CONFRIMATION
I ordered a new phone through the BoostUp program on April 30th and have not received an order confirmation/tracking for the phone. I did receive a notice of account change due to the BoostUP but nothing else. The money has been taken out of my account so I just want to make sure that the phone is actually on its way.
Responses
Boost_MasielQ
Boost Care
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3.2K Messages
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1.4K Points
2 years ago
No need to worry, HonniB1! We’ve got you. Can you please send me a private message with your order key number?
To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".
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HonniB1
Groupie
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3 Messages
2 years ago
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Royt
Boost Care
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1.4K Messages
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520 Points
2 years ago
Hi, brakestaci. Thanks for contacting us. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. To send a private message, click on any of the social care agents user names and select the option send this user a private messages.
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brakestaci
Enthusiast
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1 Message
2 years ago
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jalopez81
Boost Care
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2.3K Messages
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680 Points
a year ago
Hi there, Smurfin87. Thanks for contacting us.
Please, send us a private message with the phone number and PIN to check the account.
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Smurfin87
Enthusiast
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3 Messages
a year ago
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Smurfin87
Enthusiast
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3 Messages
a year ago
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jalopez81
Boost Care
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2.3K Messages
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680 Points
a year ago
We've replied you. Please, check the inbox.
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Smurfin87
Enthusiast
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3 Messages
a year ago
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w0lfz13
Groupie
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1 Message
a year ago
Having the same issue, not in any of my email folders checked even the spam/junk mail. Ordered a new phone on Dec 8th
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Nosh_CxUx
Boost Care
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2K Messages
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20 Points
a year ago
Hello, @w0lfz13. Thanks for reaching out. Can you please send us a Private Message? You can send a private message by clicking on my name, then selecting the message option from the profile page.
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Victor21
Boost Care
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2.8K Messages
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2.1K Points
a year ago
Hi there Erictex85. Thank you for contacting us. Please send us a private message with your phone number and pin code. Victor21
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Erictex85
Enthusiast
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2 Messages
a year ago
I ordered a phone through boostUP. I havent recieved any tracking info. My payment was taken, and i got an email telling me my monthly billing amount has changed. I paid for expedited shipping and i ordered before 12PM. Email is not in my spam folder
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Nickbuckler
Groupie
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2 Messages
8 months ago
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Supercrush
5 Messages
8 months ago
I have yet to receive any sort of email about the order confirmation/order number and the BoostUp charges have been applied. The attempts to message the admins have been fruitless since I can't see any messages in my inbox even though I get alerts that I have received messages, I tried to calling the support number but that was a waste of time since there were no options for this sort of thing even though it appears to be way too common.
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