AnxiousPickle's profile

Thu, May 2, 2019 4:00 PM

NO PHONE ORDER CONFRIMATION

I ordered a new phone through the BoostUp program on April 30th and have not received an order confirmation/tracking for the phone. I did receive a notice of account change due to the BoostUP but nothing else. The money has been taken out of my account so I just want to make sure that the phone is actually on its way.

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Responses

Boost Care

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3.7K Messages

2 y ago

No need to worry, HonniB1! We’ve got you. Can you please send me a private message with your order key number? 

 

To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message". 

3 Messages

2 y ago

For some reasons it said the purchase didn’t go through so I restarted and now it’s sending 2 phone and charged me twice 😡

Boost Care

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1.9K Messages

2 y ago

Hi, brakestaci. Thanks for contacting us. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. To send a private message, click on any of the social care agents user names and select the option send this user a private messages. 

1 Message

2 y ago

I'm having the exact same problem. I ordered mine a few days ago and it's never showed that I even did anything. I still have my money and everything..

Boost Care

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2.8K Messages

2 y ago

Hi there, Smurfin87. Thanks for contacting us. 

 

Please, send us a private message with the phone number and PIN to check the account. 

3 Messages

2 y ago

Yea i have no idea whats going on i have a contract and no confirmation information

3 Messages

2 y ago

I have the same problem ordered a phone and didnt recieve order number or anything it took the boostup down payment off my card

Boost Care

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2.8K Messages

2 y ago

We've replied you. Please, check the inbox.

3 Messages

2 y ago

I sent u a message

1 Message

2 y ago

Having the same issue, not in any of my email folders checked even the spam/junk mail.  Ordered a new phone on Dec 8th

Boost Care

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2.3K Messages

2 y ago

Hello, @w0lfz13. Thanks for reaching out. Can you please send us a Private Message? You can send a private message by clicking on my name, then selecting the message option from the profile page.

Boost Care

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3.6K Messages

1 y ago

Hi there Erictex85. Thank you for contacting us. Please send us a private message with your phone number and pin code. Victor21

2 Messages

1 y ago

I'm having the same problem...
I ordered a phone through boostUP. I havent recieved any tracking info. My payment was taken, and i got an email telling me my monthly billing amount has changed. I paid for expedited shipping and i ordered before 12PM. Email is not in my spam folder

2 Messages

1 y ago

I ordered a iPhone se but I never received a order confirmation or service pin

5 Messages

1 y ago

I have yet to receive any sort of email about the order confirmation/order number and the BoostUp charges have been applied.  The attempts to message the admins have been fruitless since I can't see any messages in my inbox even though I get alerts that I have received messages, I tried to calling the support number but that was a waste of time since there were no options for this sort of thing even though it appears to be way too common.