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Thu, Jul 9, 2020 12:00 AM
1 m ago
1 y ago
@Fonsy82 It did not show an order number and no email and I been billed for it.
Yes, it did not go through the first time, and when I try again the second time it says the payment is processing. @Fonsy82
Did you get an error message?
We understand that. But you make an order, at the end of the process, the screen displays the order number if it was a successful purchase.
I did call they weren't helpful. @Fonsy82
@Fonsy82 Can I talk to another staff on here because it did want thought!
You will get assistance from the next available representative. You can also call customer service at 1-866-402-7366 for further assistance.
I still need help!
Hi there! Sorry for the delayed response. Support is available from 6:00 a.m. to 9:00 p.m. CST on weekends. If you did not get an order number at the end of the process of placing an order and you did not get any email and your payment was not completed and shows as "processing" just like you said, the order did not go through. You will need to try to place a new order. You can place the order online, or you can call our sales department dialing (866) 915-0711. Please tell us if you need additional assistance. We remain at your service.
@Reinhardt-S Then why was I billed for then?
If you receive a blank page, error message, or Whoops - hold on message, it may indicate a hold of funds on the credit/debit card or PayPal. Any authorized hold should be resolved automatically after 5-7 days. We recommend contacting the financial institution for assistance.
Hi there, @HistorylHijinks. Unfortunately, we're unable to start a private conversation. You can click on any agent's profile and choose the option send this user a private message.
Who still having issues?