Ask a Question
Find a Store
Thu, Jul 9, 2020 12:00 AM
1 m ago
1 y ago
I am also having this problem. No confirmation email. Additionally, I called Boost customer service and they said that the transaction "hadn't gone through", I asked if that meant if I needed to reorder and he said yes. He did not say, "you just have to wait for it to finish processing" or anything or the sort. He offered to help me order over the phone. The charge was still "pending" on my credit card so I assumed it would either be retracted since it "hadn't gone through" or I would just need to dispute it if it processed.
So I reordered per the guy's advice, and same thing: no confirmation email. Now I've seen this thread and I'm realizing I might be getting two phones? Or none at all?
Hi, sthru2. Please send us a private message with the account phone number and pin code.
Hi, @bribri711! Thank you for stopping by. We have replied to your PM. Please check your inbox.
Hey there, @Saintsinner86! The order number works as the confirmation. With it, we're able to collect any information regarding the order's status. Bear in mind that, Orders placed after 12:00 p.m. local-destination time, Monday through Friday, will not be processed and shipped until the following business day.
That is correct. Whenever the tracking number is generated, you will received that information through e-mail. Please check the spam/junk folder since it usually goes to those folders, @Saintsinner86.
@Saintsinner86: Please send us a DM with your order number so we can confirm. To send a Private Message you can go to your profile and click on the icon with an envelope. Then you enter the username of the person you want to send a message to and the subject. Or you can go to the user profile by clicking on the username and click on "Send this user a Private Message".
Hello, Tperez75! Thank you for contacting us. We definitely want to look into this for you. Just to confirm, did you check your Spam/Junk folder? Most of the times, our e-mails go to that folder.