chuuula1981's profile

Tue, Oct 3, 2017 11:00 AM

Need help paying bill

Hello, I have been a Boost Mobile customer since 2011. Before switching over to Boost, I was a loyal customer of Nextel and then Sprint since 2005. Over the years I have bought numerous phones from Boost,Sprint and Nextel, not only for myself but also for my 5 children. Our currant phone models are iPhone 6s. We live in Florida and were hit by hurricane Irma. I was just told by someone that I know, that Boost was offering to assist with the bill of people affected by Irma. When I called in to ask for help with the bill, the customer assistant said that the offer was no longer available. I am very upset by this. If Boost wanted to help their customers, why didn’t they provide us with this information when it was available? Especially since we were in crisis,it would have taken a burden off of us to have known. Not only is my family dealing with the effects of the hurricane, but also I haven’t been able to work since July 19th of this year, when my son 16 year old son was the victim of a shooting. He was shot 5 times, 3 in the head. His recovery has been very difficult.We are experiencing a lot of hardship at this time, and knowledge of Boost offering assistance would have been very relieving. Why didn’t Boost send a message or reach out to it’s customers to share this offer?

Responses

Boost Care

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905 Messages

2 y ago

Hello qtanthv, how can we assist you?

5 Messages

2 y ago

No help from no one yet

1 Message

1 y ago

Can anyone help me pay my bill its only $35 but I a single mother of 3 kids and I'm struggling

Boost Care

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2K Messages

1 y ago

Hello, @Robzwifey20. Thank you for stopping by. Unfortunately, we're unable to provide courtesy credits. We're truly sorry for any inconvenience this may cause you. -Kira_M. 

1 y ago

I cant pay my bill this month can i get help from boosted

Boost Care

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3.5K Messages

1 y ago

So sorry to hear that, Bbbbbbbbbbbbb11. Unfortunately to pass on lower cost of plans and services to our customers, we are unable to apply funds to accounts for say minutes, monthly plan credit, or free days of service.

1 Message

1 y ago

need assistance paying my bill on 3/23

Boost Care

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1.7K Messages

1 y ago

Hi. MikeBar23. Thanks for contacting us. You can make a payment using a credit/debit or re-Boost card dialing 233, 611 from your Boost Mobile phone or 1-888-266-7848 from any phone. Also, you can make a payment using the "My Boost" app on your phone or sign into “My Boost” on our website https://boost.co/2IVPLtv with your phone number and PIN. 

3 Messages

1 y ago

Unfortunately my job laid me off so I’m unable to pay my phone bill which is due 04/03/2020 I need some help